Client Services Manager

2 weeks ago

Bundall, Australia Right at Home Full time

**Description**:
**About Us**:
At **Right at Home**, we are committed to improving the quality of life for those we serve. As a leading provider of in-home care and assistance, we deliver tailored support services to older Australians, people with disability, and individuals recovering from illness or injury.

**About the Role**:
We’re seeking a passionate and driven **Client Services Manager** to lead business development and client relationship activities across the **Gold Coast South and Northern Rivers** region (extending to Ballina and surrounding areas). This is a pivotal role focused on building referral networks, managing client enquiries, and facilitating service delivery to meet the needs of our growing client base.

**Key Responsibilities**:
**Client Engagement & Sales**:

- Actively manage new client enquiries and deliver exceptional first impressions
- Conduct outreach visits to referral sources per day
- Represent Right at Home at client meetings, presentations, expos, and community events
- Guide clients through care service options and facilitate service contract negotiations
- Develop trusted relationships with clients, families, and referrers through empathy and professionalism

**Business Development**:

- Build and maintain strong relationships with referral sources (GPs, hospitals, clinics, retirement villages, aged care services, accountants, legal advisers, etc.)
- Generate and follow up leads to increase service uptake and client base
- Identify growth opportunities and partnerships to extend service reach
- Maintain detailed activity tracking and client notes in the CRM system
- Work toward set sales KPIs including referral visits, face-to-face meetings, and conversion metrics

**Leadership & Strategy**:

- Contribute to team culture by living the values of integrity, collaboration, and innovation
- Participate in business planning, service expansion strategies, and implementation of new offerings
- Take initiative in problem-solving and promoting continuous improvement

**What You’ll Bring**:

- Relevant tertiary qualifications
- Proven success in a sales or business development role (service industry experience essential)
- Experience in medical, aged care or community services sales (highly desirable)
- Outstanding communication, negotiation, and interpersonal skills
- High level of initiative, organisation, and self-motivation
- Ability to work autonomously across a diverse geographical area
- Valid open driver’s licence
- Police clearance (or willingness to obtain)

**Performance Indicators Include**:

- Meeting sales targets and referral goals
- Growth in service contracts and client revenue
- Accurate CRM and documentation management
- Positive referral feedback and client satisfaction

**Why Join Us?**
- Be part of a values-based organisation making a real difference in people’s lives
- Supportive team and leadership environment
- Competitive salary + vehicle + performance bonuses
- Flexibility, autonomy, and a territory you can make your own
- Ongoing training, development, and progression opportunities

**How to Apply**:

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