Process Analyst

**Opportunity to support the Business Bank across business lending, business deposits, merchants and automation.**:

- **Leverage your passion for design and redesign to make a meaningful change to front line, operational staff and customer alike.**:

- **Permanent full-time role, flexibility on location due to hybrid working arrangements.**

The Process Analyst is responsible for supporting Business Banking’s process optimisation efforts from strategic programs of work through to task-level tactical improvements, collaborating with a broad range of stakeholders to streamline processes and enhance customer experience.

**What you’ll do**
- Builds and shares a clear vision within the agile-based squads that align with the Business Bank’s strategic pillars
- Work collaboratively with relevant stakeholders to structure an efficient design and implementation approach, leveraging existing principles around virtual teams, Agile, Lean and Human-Centred Design
- Supporting the delivery of the Business Bank’s initiatives, included alignment of deliverables to our product strategy to ensure we meet the needs of our customers and financial objectives
- Process Analysis is a critical function to drive uptake where a ramp-up or staged implementation approach has been taken. This involves working with execution teams within the business to ensure variables and assumptions are accurate, and modifying the approach as required
- Working with key stakeholders to identify variances to benefits and targets and take corrective action to modify designs or procedures as necessary
- Take a lead role, along with Process Design Manager, to support Business Bank’s teams as part of their ideation, strategy or problem-solving processes, to ensure current state process, root causes and opportunities are accurately represented
- Support the Manager Process Design Business Bank in maintaining the Bank’s sanctioned end-to-end process architecture (including models, risk artefacts and other supporting documents), ensuring these remain up to date and in compliance with Suncorp’s Enterprise Risk Management framework and the Process Governance Framework
- Work collaboratively with risk and compliance advisers to ensure that controls and mitigants are designed in alignment with risk appetite and target risk exposures

**What you’ll bring**
- Business degree or equivalent (desired)
- High level of proficiency in Process Modelling Systems and BPMN methodologies
- High level of proficiency in Process Modelling Systems and BPMN methodologies
- A skilled communicator who confidently conveys information in both verbal and written communications
- Can communicate complex data and information in a clear manner for a range of audiences
- Displays a proven track record of leadership experience and capability
- Able to build strong customer relationships in relation to matters involving a wide range of stakeholder
- Demonstrates high ethical standards and integrity in all working relationships including being able to maintain strict confidentiality when required
- Ability to make effective decisions in a timely manner and to escalate as appropriate

***What we can offer**
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
- We offer support and various programs for our people: Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of