Controls and Process Analyst

3 days ago

Canberra, Australia GMT People Full time

12 months / Fed Gov
- CBR / MEL / BNE / SYD
- Aus Citizens only due to security clearance requirements

**The Opportunity**:
Our Fed Gov Client has commenced a multi-year program of work to modernise their network to enable a strategic change agenda.

Over the next few years, the Enterprise Network Modernisation Program (ENMP) will undertake an ambitious transformation program which will transition to a new IP network with new terrestrial, microwave and satellite components, and move to a managed service provider / vendor operated model.

As the **ENMP Controls and Process Analyst** you will be responsible and accountable for liaising with key ENMP, Client, and external Stakeholders to support Program Change, Risk, Issues, and other program/project management controls and processes required to facilitate the successful delivery of the ENMP.

**As the ENMP Controls and Process Analyst you will be responsible for managing the “Front Door” Change Process by**:

- Accepting Change Requests from within the Program and from the Client's key business stakeholder.
- Assessing if the Change is ENMP Scope related, or a change to the Engineering baseline; if Engineering baseline - handing the request to the appropriate team.
- Documenting and maintaining the Change Management Plan, processes, and standards.
- Engaging with the relevant parties to analyse and Impact Assess new Technology service requests.
- Briefing the Managed Service Provider on new Change Requests
- Working with the ENMP Contracts and Commercial team to facilitate development of formal Project Change Requests via Statements of Work (SOWs).
- Working with the relevant stakeholders to ensure that proposed requests are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity.
- Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organisation is mínimal.
- Manage, review, amend and close Program Change Requests

**Skills, Competencies and Qualifications**:

- Experience of working with an outsourced ICT Managed Service Provider and supplier management against SLAs, monitoring change against service level agreements and participating in effective working relationships to deliver continuous improvement.
- Experience of Change managing processes.
- An understanding of network infrastructure and telecommunications systems and services in an ITIL compliant environment.
- Experience of working in a secure environment.
- Project management controls and process experience.

**Eligibility**:Must be an Australian citizen and have the ability to obtain a Security Clearance.

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