Technical Onboarding Specialist

Company Description

Take a seat on the Xplor rocketship and join us as a Technical Onboarding Specialist, to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

**Job Description**:
**About the opportunity**

You’ll join our Fitness & Wellbeing vertical where we’ve recently brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand. We have market-leading software products like Mariana Tek, TrueCoach, Clubware, Resamania and PerfectMind as well as Commerce Accelerating Technologies like Connect (Brandbot) and Insights (Intelli-hub) that are designed to help our clients manage and grow their business.

Reporting into the General Manager, Operations - Fitness & Wellbing ANZ,, you'll join our Onboarding / Implementation team — the team that provides support and expertise to health clubs, gyms, community centres as well as the leisure, parks and recreation industry. Whether small and independent or large franchises, we build everything they need to run their business, motivate their customers and build lasting fitness communities.

Some of the main responsibilities you’ll have:

- Understand client business requirements around billing, manage documentation, facilitate and lead training sessions, provide project & go live updates and final sign offs.
- Effectively project manage from initial scoping of the customer engagement to final sign off/ go live.
- Communicating with internal stakeholders (Business Development Managers, Account Managers, Xplor - Recreation Sales Team) on project updates, go live coordination and training checks.
- Communicating with third parties ( current billing providers) on security checks and documentation, date finalisation and receipts of data.
- Working in a data driven environment, obtaining data from current systems, merging and cleaning data.
- Creating, maintaining users and permissions on Docusign & Cognito Forms & other relevant systems.
- Liaising with internal stakeholders on price increases and supporting them on documentation.
- Using Salesforce to create cases on and producing electronic direct mailing through MailChimp.

**Qualifications**:

- 3+ years of relevant experience preferably within project management
- Advanced understanding software systems - ERP, CRM, Member Management etc
- Advanced communication (oral and written) skills.
- Advanced Excel skills.
- Stakeholder management skills and experience
- Ability to work as part of a team but also the ability to manage and drive the process
- Demonstrated ability to prioritize and multi-task in a deadline-driven environment.
- Ability to collaborate as a productive and active team member.
- Experience in the Health & Fitness or Leisure industries would be beneficial
- Proactive, self-motivated learner with a strong drive to achieve personal goals
- Ability to work in a team where you manage your own time and priorities
- Motivated by a fast paced environment where you will have to constantly adapt - no two days are the same
- You’re a true team player who knows that we all have to sometimes roll up our sleeves
- You align with our four core values and you’re simply a good human

Additional Information
**What does it mean to work for Xplor?**

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

- Unparalleled opportunities to learn and accelerated career development
- A collaborative, team environment with people who truly love what they do
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
- Access to EAP
- Fully flexible work arrangements

**More about us**

We're the first global platform integrating software, payments and Commerce Accelerating Technologies to help businesses succeed. We offer software solutions for businesses in fast-growing ‘everyday life’ industries: Childcare & Education, Fitness & Wellbeing, Field Services and Personal Services - and a global, cloud-based payments processing platform.

With operations in North America, Australasia, Europe, and the UK, we serve over 75,000 businesses that processed over $27 billion in payments, in over 140 countries in 2020.

In the F&W vertical, we have more than 600 Xplorers working in offices and remot