Business Improvement Specialist

2 weeks ago

Sydney Central Business District, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**About the role**

The Business Improvement Specialist is responsible for business performance & improvement and is a key resource to support the business in identifying and implementing process and business improvement opportunities.

The role will initially focus on BAU improvements leading to transformational projects.

The Business Improvement Specialist will also assist and support the Claims Support Manager with improvement initiatives across the teams to deliver business benefits.

**Key responsibilities**
- Researching, reviewing and analysing “current state” processes and developing optimised “future state” processes that will meet key strategic initiatives
- Ensuring cross-functionality impacts are identified across the business and included into future solutions
- Ensuring that an “End to End” approach is consistently applied
- Ensuring fundamental problem solving skills are applied in any problem solving or design initiatives
- Assisting with the formulation of business cases for major change initiatives
- Champion and deploy business and process improvement methodologies and toolsets as required
- Facilitating workshops in defining process changes and end state processes
- Work collaboratively across teams by engaging with key stakeholders and operational staff
- Documenting and presenting solution outcomes to management.
- Maintain and circulate weekly reports identifying and tracking improvement initiatives
- Manage business process improvement initiatives/projects to an agreed project plan initiatives

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- Strong knowledge of claims systems and processes
- Strong data analysis and reporting skills
- Proven analytical, problem solving and reporting capabilities
- Qualification in related field (Project management / Data analysis) looked upon favourably.
- Ability to operate effectively in a dynamic business environment and in areas where substantial change is required
- Excellent interpersonal and communication skills with ability to recommend and influence decisions
- Self-motivated with strong teamwork skills, focus on building strong internal and external business relationships

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**A career with us - How to Apply

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