Pronto Support Consultant

Level 3, 353 Burwood Hwy
Forest Hill, VIC 3131

About the position

**About our Pronto Woven Support Consulting opportunity**:
Our fast-growing digital consultancy division - Woven, is seeking an experienced Support Consultant to join our friendly team and work directly with corporate clients who use our ERP integrated solutions.

Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base?
How about in a well-established and mature software development and vendor company with more than 1700 clients?
Support and collaboration with your team-mates? We’re a friendly bunch.
End-of-trip facilities, why not ride to work?

**In a Hybrid Work Arrangement**: find some flexibility in your working week in consultation with your team (the best of both worlds)

**Where you’d be working**:
Our Woven Support Consultants work in the Forest Hill branch along with a team in Brisbane, for our customers located nation-wide.

**What you’d be doing (your day will look like this)**:
Action support tickets raised by the customer. You will need to understand their issues, document it and work with developers to resolve them in a timely and professional manner
Research functional requirements, conduct gap analysis and provide quotations for custom development work
Work with our developers to test and deliver software fixes. Prioritise the importance of IT security and data
Be involved in product testing and documentation
Be a high-level problem-solver who is resourceful, inventive, and takes pride in their work
Be willing to learn business software systems and expand into more technical tasks
Be part of the rostered ‘on call’ after-hours service - including overnight, weekends and public holidays
About you

**We’re looking for a Support Consultant who has**:
Motivation and pro-activity
Fantastic self-management
Excellent communication skills
A ‘can do’ attitude to match the pace of this team.
All product specific training will be provided.

**To enjoy being a Woven Support Consultant you’d need to have**:
Experience in a professional customer service role
Great problem-solving and organisational skills
IT savvy-ness
Ability to multitask and prioritise
Ability to build rapport and convey technical information in a logical manner
Understanding of internet technologies and eCommerce
Willingness to undertake a police check

**But it would also be great if you had**:
Experience with Pronto Xi or other ERP
Previous experience with integrated eCommerce and/or Content Management systems
Experience with bug tracking tools, software testing and commercial software support procedures
Basic knowledge of HTML/CSS, APIs
IT/Engineering degree
Any UNIX/Linux skills

**What you’ll get**:
Earn a salary commensurate with your experience plus a range of employee benefits
Work in a modern and very friendly, team environment
Enjoy the support of peers and your management team
Work in a hybrid work location (WFH and in-office)

Sounds good?

**More about Pronto Software**:
We are an Australian developer of award-winning business management and analytics solutions. Pronto Xi, our ERP software, integrates accounting, operational and mobile features in a single system - optimising business processes and unlocking actionable insights. Over 1,700 organisations have leveraged our industry experience and innovation to increase growth and revenue.

We have an enviable reputation for employee loyalty and service. Pronto Software survey our staff every year, and we’re proud we have a very high percentage of staff who agree that:
They are proud to work at Pronto Software and are passionate about the work they do
Staff and managers choose to have a professional and positive attitude
Pronto Software strives for the best outcomes for customers and staff
Pronto is generous and giving to the community and charities
Staff recommend Pronto Software as a great place to work

**Please note**: Pronto Software does not use external recruitment services.

**Please note**: Pronto Software does not use external recruitment services