Business Services Manager

Glen Eira Leisure
- Full-time
- Closing on: Sep 25 2024
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- New Senior Leadership Role
- Part time or full time, permanent opportunity
- Effective from 1 July: $120-$140K per annum (dependent on experience) + superannuation

**Join the Glen Eira Leisure Team**

Are you ready to be part of a vibrant and dynamic team at the forefront of the leisure industry? Glen Eira Leisure is expanding, and we are seeking a passionate individual to help take us to the next level as we prepare for the grand reopening of the Carnegie Memorial Swimming Pool.

**Why Join Glen Eira Leisure?**
- **Culture of Excellence**: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive, and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
- **Industry Leader**:We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
- **Exciting Growth Opportunities**:As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation that is committed to continuous improvement and professional development.

**About the role**

As the Business Services Manager, you will play a pivotal role in driving the success of Glen Eira Leisure (GEL). Your leadership will inspire your teams to achieve excellence, your strategic oversight will align operations with our business objectives, and your commitment to quality will ensure our programs and services remain at the forefront of the industry. Additionally, your ability to engage with customers and resolve issues effectively will uphold our high standards of customer satisfaction.

**Key Responsibilities**
- **Team Leadership**: Oversee the People Development, Risk and Compliance, Innovation and Administration, and Customer Experience teams, fostering a high-performing and collaborative environment.
- **Strategic Execution**: Oversee the execution of the GEL business plan relevant to your teams, ensuring alignment with our strategic goals and contributing to our overall success.
- **Operational Support**: Provide essential support to the General Manager of Glen Eira Leisure in the day-to-day operations of our facilities and services, ensuring smooth and effective management.
- **Performance Management**: Ensure your teams meet or exceed KPIs, drive continuous improvement, and maintain high standards of service and compliance.
- **Standards Development**: Continually develop and enhance the performance and standards of your teams, programs, and services to position Glen Eira Leisure as an industry leader.
- **Audit Compliance**: Ensure all required audits are conducted promptly and meet the minimum KPIs set out in the GEL Business Plan, maintaining rigorous standards of accountability and performance.
- **Customer Engagement**: Manage dispute resolutions and ensure GEL's Customer Service Charter is upheld, providing exceptional service to all stakeholders.

**We Are Looking For**
- **A Passionate** Professional**: Someone who is enthusiastic and committed to delivering outstanding experiences for our community.
- **An Innovative** Thinker**:Someone with a creative mind who can bring new ideas and solutions to help us stay ahead in the industry and continually improve our offerings.
- **A Team** Player**:Someone who thrive in a collaborative environment and can contribute positively to our team culture.
- **A Strong** Leader**: Somone who is experienced and ambitious, ready to elevate their career and provide strong leadership, guiding Glen Eira Leisure into a bright and successful future.

**Qualifications and Experience**
- Demonstrated commitment and adherence to organisational values and behaviours.
- Tertiary qualifications in Business or related field OR less formal qualifications with substantial relevant experience.
- Previous facility management experience at a senior level.
- Outstanding leadership and management skills.
- Strong business/commercial acumen.
- Experience in the provision of a quality customer service environment.
- Experience with service contract management, preparation, and procurement.
- _Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply._

**Pre-employment checks**
- Employee Working with Children Check
- New National Police Record Check
- Health Declaration
- Evidence of right to work in Australia.

**Closing date**: 25 September at 11.55pm
- Attach your resume
- Attach a cover letter (no more than one page)

**Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organ