Computer Support Technician On Call

9 hours ago

Arndell Park, Australia AusTech Solutions Full time

Onsite Desktop/Laptop Technician to assist with client on SME business computer setup, network, software installation and upgrades and migrations.

**Required Technical Skills-**

PC Hardware installation, Active Directory, GP Update, Re-imaging of Laptops, Bit locker, Network Printers, Networking, Installations & Troubleshooting.

**Functions include**:

- Windows 10-11, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, anti-virus solutions, Helpdesk ticketing systems.
- Excellent communication relationship-building and internal customer service skills
- Willing to work off-hours and weekends when required for projects or emergency support.
- Provide first level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Provide L1 support to non‐network attached printers.

Must have:

- Strong knowledge of IT and Tech
- Own Laptop/tools for simple repairs
- Car for transportation
- Driver License (travelling expense will be reimbursed)

**Job Type**: Casual

Pay: $32.59 - $60.00 per hour

Expected hours: 4 - 12 per week

Schedule:

- On call

Supplementary Pay:

- Commission

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 16/06/2025

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