Practice Manager

6 hours ago

Zetland, Australia Musculoskeletal Physiotherapy Australia Full time

**About the job**

**Why You'll Love Working With US**
- Work-Life Balance: Flexible hours and time off over the Christmas/New Year period.
- Team Events: Quarterly clinic shutdowns with inspiring talks, goal-setting workshops, and social outings.
- Friendly Team: Join a fun, dynamic, and social team with regular catchups.
- Supportive Management: Ongoing mentoring and support.
- Career Development: Opportunities for growth through our career development program.

**Key Selling Points**
- **Competitive Benefits & Perks**: Attractive salary with CPD & wellness benefits
- **Growth, Guidance, and Recognition**: Enjoy continuous development opportunities, mentorship, and a workplace where your contributions are truly celebrated.
- **Positive Team Culture**: Join a passionate and close-knit team

**Responsibilities**
- Reception & Customer Service: Participate in and oversee reception operations, manage patient retention, uphold high standards of service, and monitor reception KPIs. Experience with practice management software (e.g., Nookal) and other cloud-based systems is a plus.
- Practice Development & Governance: Collaborate with leadership to boost productivity, improve processes, and support clinic operations.
- Patient & Community Services: Forge connections with community groups, liaise with GPs, handle patient feedback, and ensure an exceptional clinic experience.
- Human Resources: Oversee recruitment, training, 1-on-1 coaching, performance appraisals, payroll, and staff rosters.
- Financial Management: Manage financial systems, oversee cash handling, and allocate resources within the clinic budget.
- Marketing & PR: Assist with marketing plans, social media, surveys, and community outreach.
- Business Planning: Support strategic development and contribute to business goals.
- Asset & Facility Management: Maintain stock levels, equipment, and facility upkeep.
- Compliance & Safety: Ensure safety standards for equipment and consumables and maintain a clean, accessible clinic.
- Practice Maintenance: Keep the clinic environment tidy, safe, and professional.

**Qualifications**
- At least 3 years of experience in allied health or medical administration, with team leadership experience highly regarded.
- Tertiary qualifications in practice management, business management, health, or a related field are a plus.
- Exceptional customer service skills.
- Professional, personable, and well-presented.
- Strong commitment to confidentiality.
- Proficiency with computers.
- Ability to take initiative, manage time well, and multitask in a dynamic environment.
- A positive, growth-focused attitude with a willingness to embrace change.
- Must be Australian-based and/or have the right to work in Australia.

**Ready to Make an Impact?**

Ready for an exciting next step in your career? We’d love to hear from you

Please send us your resume and cover letter.

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program

Schedule:

- Day shift

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Practice management: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 10/02/2025

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