Collections Specialist

20 hours ago

Melbourne, Australia Angle Finance Full time

We’re an Australian-based non-bank lender specialising in finance for primary assets including transport, construction, materials handling and earthmoving equipment. We also finance secondary and tertiary assets. We’re not a bank. That means we have the agility and flexibility to create new opportunities for Australian small businesses that want to grow.

Our people make us remarkable. So we’ve built a culture of empowerment, enabling our people to make decisions that drive our speed, our agility, and our ability to see things from different angles.

We offer flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers. We also offer a hybrid working arrangement.

As a Collections Specialist, you are pivotal in providing collections support to the business to deliver greater cash flow/reduce bad debts and align to Angle Finance’s goals in reducing churn, risk and re-work. Working within an assigned portfolio, you will maintain the quality of actions on accounts in line with policies and procedures, industry codes of conduct, legislation, and other relevant laws.

Your role:
- Maximise collections and recovery strategies within an assigned portfolio.- Identify and manage sensitive and challenging issues on customers’ accounts diligently and effectively to ensure a positive outcome.- Negotiate complex disputes with customers to ensure best outcomes whilst mitigating exposure.- Contribute to team cohesiveness and positive culture.

What you bring:
- Experience in a fast-paced Collections and Recoveries environment.- Demonstrated background in successful debt collection, mercantile and legal recoveries across a range of debt profiles.- Team player with demonstrated empathy, negotiation skills and decision-making abilities.- Ability to prioritise and manage multiple accounts, and tasks simultaneously.- Excellent written and verbal communication skills.

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