Customer Banking Specialist Opportunities

5 days ago

Canberra, Australia Commonwealth Bank Full time

Join our Talent Community for vacancies across areas in ACT Canberra
- Please note that the majority of opportunities will be offered on a part time basis, with most rosters requiring availability Monday to Friday - must be available for those days
- No prior banking experience is required - full training will be provided
- Great opportunity to kick-start your career with an industry leader

Please note if there are no opportunities available now to match your preferences, we will retain your details for future roles.

**About your role**

As a customer facing team member you will meet all of our customers' financial needs. You will identify and understand the broader investment and lending needs and refer more complex banking enquiries to specialist team members.

You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction.

As the Customer Banking Specialist in our Branch, you’ll:

- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking optionsProblem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**About you**
- To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
- You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.
- You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 12/08/2025

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