Change Control Analyst

6 days ago

Canberra, Australia Teradata Full time

Location Canberra, Australia

The Global Change Control (GCC) Team focuses on Remote and onsite CC delivery, CC Process Optimization including CC Automation and DevOps.

Teradata Global Change Control team is expanding and building capabilities to further drive our company and function’s transformation.

This is a fast-paced high-tech environment and may require extended hours and after-hours given the nature of the changes occurring 7x24. Some local and regional travels will be needed to support non-connected customers in the region.

**Key Responsibilities of the Change Control Analyst**:
Provide high quality change control services to Teradata Customers though:
Pre-CC consultation and Preparation
CC Coordination, scheduling and planning
CC implementation remotely and on-site
Use CC Automation Tools and Templates

Contribute to CC template improvements
Work close with the CC COE and other support organization when problems occur requiring deep technical and problem resolution skills
Support Private Cloud for Teradata (TD on VMWare), Public Cloud (AWS / Azure / GCP), and On-Prem deployments
Share knowledge and experience with other team members
Actively engaged in new technology learning and adoption
Provide onsite Incident support if it is required

**Experience and Qualifications**:
Australian citizen with government security clearance(baseline or higher)
Passion for customer satisfaction and continuous improvement
Experience working in a virtual team with different cultures
Good written and oral English communication skills
Have strong organizational skills, self-starter and self-directed
2+ years’ experience in a computer related technology field
Working knowledge of OS like Linux, UNIX, and Windows, basic networking and any hardware skills are required
Experience working customer services role (preferred)
Ability to travel and work under pressure

**Preferred Education**: BS degree in computer science, computer engineering or an equivalent discipline

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