IT Major Incident Manager

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us- Work for an iconic Australian brand- Great step up to progress your career in IT- Hybrid working, 3 days office, 2 days- On-site canteen and store full of our products to enjoy

Are you an IT expert who thrives under pressure and is looking to take on a higher level of responsibility? Take the next step in your career today.

The Role

Are you a seasoned problem-solver who thrives under pressure? Do you have a passion for managing critical incidents and ensuring swift resolution? If so, we have an exciting opportunity for you As an IT Major Incident Manager, you’ll be at the forefront of handling emergency-level outages and disruptions. Your role will involve coordinating with internal teams, external vendors, and the bridge team to direct the incident resolution process. While you won’t be resolving the issues yourself, your expertise will guide the teams that do. If you’re ready for a high-paced, challenging environment where every moment counts, this role might be a perfect fit for you.

Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.

This role includes a requirement to be “on call”. This role is hybrid, with a requirement to be in the office 3 days and 2 days work from home.

**Responsibilities**:
- Establish and maintain an effective incident management process, including identification, logging, categorization, prioritization, investigation, and resolution.- Serve as the primary point of contact for major incident-related communication, providing timely and accurate updates to stakeholders (senior management, IT teams, and business users).- Conduct post-incident analysis to identify root causes, contributing factors, areas for improvement and permanent corrective actions.- Proactively identify possible problems before incidents occur and lead Post Incident Review meetings following major incidents.- Drive efforts to improve incident management processes, tools, and methodologies.

About you- Experience and Certification in ITIL- Qualification in computer science, information technology or a related field- Experience in Manufacturing/Logistics or another complex organisational environment.- Strong knowledge of IT service management (ITSM) principles, frameworks, and best practices (e.g., ITIL)- Excellent problem-solving and analytical skills, with the ability to assess complex situations and make informed decisions.

Bega Group Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future

Life at Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.- Join a dedicated, forward-thinking and innovative culture- Grow with us, through opportunities for career development and progression- Contribute by giving back to your community through charities we partner with- Access to mental and physical health programs through our wellbeing portal and programs- Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

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