Incident Problem Manager
2 days ago
We are looking to hire a Incident Problem Manager to join our team
Role: Incident Problem Manager
Experience: 7+ years
Location: Melbourne
Your responsibilities will include:
- Manage major incidents from identification to service restoration and closure.
- Drive the root cause analysis and produce the RCA documentation within SLA.
- Regular. professional communication on major incidents to internal & external customers within contracted SLAs.
- Communication of incidents to customers in a clear and meaningful way.
- Escalate within support organisation as required.
- Manage customer / support escalated incidents.
- Co-ordinate required plan to ensure change.
- Obtain necessary approvals from all stake holders.
- Communication on any outage due to retrospective change.
- Create an action plan for issue remediation during Incident troubleshooting.
- Regularly review lower priority incidents across the service base to avoid any emerging higher priority issues and root cause fixes.
- Work with alerting & monitoring teams to pro-actively avoid high priority incidents.
- Identifying changes in the support processes and change the Incident Management process accordingly.
- Run major incident ‘blameless post mortem’ sessions after service restoration to ensure avoidance of repeat incidents.
- Lead post incident review meetings with customers.
- Report on major incident service level compliance statistics to the Service Delivery & Account Managers.
- Track and manage Problem Records, providing reporting and updates to internal and external stakeholders.
- Drive continuous service improvement and incident avoidances.
-
Incident & Problem Manager
1 week ago
Melbourne, Australia AIA Full timeBe the lead in defining, implementing and maintaining the procedures and standards for the departments availability management and problem management. The opportunity: The Incident & Problem Manager is a pivotal member of the Infrastructure & Technology Operations Team. Be the lead in defining, implementing and maintaining the procedures and standards for...
-
Incident and Problem Manager
2 weeks ago
Melbourne, Australia Capgemini Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
-
Incident & Problem Manager
7 days ago
Melbourne, Australia Axsys Full timeWe’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...
-
Incident & Problem Manager
7 days ago
Melbourne, Australia MYOB Full timeWe’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...
-
Problem Manager
2 weeks ago
Melbourne, Australia NCR Corporation Full timeProblem Manager **About NCR** **VOYIX** NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in...
-
Problem and Major Incident Manager
2 weeks ago
Melbourne, Australia Robert Half Full timeEnjoy working for one of the world's leading brands while being part of a diverse, flexible and supportive team. **The Company** Our client truly cares about their employee's wellbeing and professional development. They are a global powerhouse with offices all over the world. Furthermore, they are currently looking to add to their already talented team....
-
Incident Manager
2 weeks ago
Melbourne, Australia Capgemini Full timeCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities **- Strong ITIL / ITSM knowledge - Hands-on experience in using tools...
-
Incident Manager
2 weeks ago
Melbourne, Australia CONDUENT Full time**About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...
-
Event and Problem Manager
2 weeks ago
Melbourne, Victoria, Australia Optus Full time $120,000 - $180,000 per yearWe will only be considering Australian Citizens for this roleThis role can located in either our Melbourne or Sydney officesEvent & Problem ManagerAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all...
-
Incident Manager
2 weeks ago
Melbourne, Australia Mercer Full time**Incident Manager** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...
