Sales Activation and Engagement Analyst Retail Banking

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen

It starts here. With Bendigo Bankand you.

Retail Banking has a responsibility to support our customers to improve their financial wellbeing, and in turn become Australia’s bank of choice. We do this through building and maintaining relationships and are there to help customers when they are ready to make their big financial decisions in a way that is convenient for them. We have a proven track record of supporting and contributing towards our communities to achieve big things.

The Sales Enablement Team exists to support the Retail Banking network and its leaders in the achievement of our growth objectives, to drive enhanced productivity and to ensure the delivery of our customer value proposition.

Reporting to the National Manager, Sales Enablement the Sales Activation & Engagement Analyst will:

- Be responsible for building and executing strategic customer engagement activities that support business growth and retention opportunities for both new and existing customers.
- Be required to support the execution, implementation and embedding of programs to drive a sales culture where our customer experience is at the heart of everything we do.
- Continually review and report on customer engagement activities in line with customer insights and research to identify opportunities to optimise programs across Retail.

This is a Contract position for 12 months (until end February 2026) working Full time hours where we offer flexible work options that put our people first, and a hybrid model with a minimum requirement of 40% of your time per week in the office, increasing to 60% as of July 2025, in a local Head Office where we are **open to all locations Australia-wide**.

**What you'll bring to the role**

To succeed in this role, we’d love you to have:

- Managing priorities - effectively prioritising goals, requirements, and areas of opportunity
- Retail awareness - knowing your market and understanding target customer segments
- Marketing - planning, creating, communicating, and delivery of content
- Administrative support - provide timely and accurate administrative support to meet the needs of all relevant stakeholders
- Strong customer service and customer experience ethos
- Ability to drive and maintain effective working relationships and networks
- Excellent interpersonal and communication skills
- Excellent time management and organisational skills
- Experience in Marketing and communications
- Ability to work independently and unsupervised
- Excellent PC skills with knowledge and experience in digital platforms and creative/editing tools
- Current or Previous Experience in Retail Banking is preferred.

**So, why work with us?**
- **Want big impact that matters?**Here, you’ll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?**Join a team that truly values you - and that gets more and more diverse every day.
- **Want career opportunity AND flexibility?**Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Hybrid work? Flexible hours? A compressed work week? Our flexible work options are designed to suit your life.
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.

We're making _better_, bigger. And we'll get there with you.

**Still in two minds?**

**Applications close**: Friday, 17th January 2025