Sales Supervisor

Report To: Business Manager – Retail SBU

Employment Type: Permanent

Location: Victoria Island Lagos

Job purpose

As a Sales Supervisor, you are responsible for achieving maximum sales growth and account penetration within the assigned product line, territories and market segment.

Responsible for generating new sales by leading a team of Tele-Sales agents using the agreed sales strategy to meet the SBU and organizational revenue targets.

Duties and responsibilities

Sales Insight and Integration

- Work with the Business Manager in developing and implementing sales vision, strategic sales plan, sales models and sales polices for the SBU.

- Strategic management of the Telesales team in order to meet and surpass set targets.

- Prepare different periodic sales reports for your Business Manager.

- Stay updated with industry trends and provide insights and recommendations based on sales data and market trends.

- Develop Standard Operating Procedure (SOP) for the SBU.

- Work with the Business Manager in developing product positioning and messaging that differentiates e.Stream from her competitors.

Technical/Analysis and Problem Solvig

- Effective and timely daily resources planning – human and material towards achieving daily set sales and revenue target.

- Actively acquire new subscribers and nurture existing ones. Turning both into long-term relationships.

- Archive product sales volume, solution mix and selling price by being current with changing trends and competitors.

- Recommend adjustment in selling prices by monitoring competitors.

- Provide Training, Coaching, and mentoring of new recruits to deliver high-performing result at all times.

- Oversee day-to-day sales operations, solve problems that are sales impacting with speed and efficiency.

- Foster a positive and collaborative team culture within Retail SBU in-order to maximize productivity.

Interpersonal, Relationship Management & Active Collaboration

- Active collaboration with the Marketing team to provide top quality marketing engagements for a larger audience or defined regions.

- Actively collaborate with other departments (especially NO and General Service) in achieving the daily set targets.

Communication

- Provide regular update to the Business Manager

- Seek useful feedback from the Business Manager

- Generate and submit periodic report of sales activities to the Business Manager

Customer Focus

- Identify customer needs and suggest appropriate service.

- Provide platforms to receive customer’s feedback.

Education and Work Experience

- BSc in any social science.

- Minimum of 2 years work experience as a sales team lead.

- Possession of relevant sales certification, such as Certified Sales Professional – CSP will serve as an added advantage.

- Has relevant ISP industry experience in sales, retail marketing and digital marketing.

Competency requirement

Skills & Abilities

- Data Analysis.

- Digital marketing.

- Effective communication.

- Ability to sell using diverse closing strategies.

- Solid understanding of retail sales processes and customer handling.

KPAs

- Deliver revenue targets.

- Growth in subscriber base

- Strict compliance to e.Stream ISO 9001 procedures

Working conditions

- The incumbent will be stationed at e.Stream’s Head Office or assigned to any location or territory, as may be required by the company.

Physical requirements

- This position requires physical and mental strength.

Direct reports

- All Tele-Sales Personal.

To apply for the above position forward your CV to careers@estreamnetworks.net

About us

e.Stream Networks Ltd, an ISO9001 Quality Certified company is a licensed broadband communications provider dedicated to providing suitable connectivity solutions for businesses.

Enquiries: 09087836984, 09087026097Complaints: 09087836987, 09080009999

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