IT Support Officer/ Level 1

6 days ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/JA0614**Title**:

- IT Support Officer/ Level 1 & 2 Service Desk Officer - Microsoft, PC, Network - Federal Govt**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 6 months + EXT**Description**:

- **Federal Government Department**:

- **Initial 6-month contract with long term extensions**:

- **Melbourne CBD location**

A **Federal Government Department** is looking to engage an **IT Support Officer/ Level 1 & 2 Service Desk officer **to provide support for the department. Working within a Microsoft environment and with a strong customer focus you will secure an initial **6-month** contract partnered with** further extension options.**

The successful** IT Support Officer/ Level 1 & 2 Service Desk Officer **will be responsible for the below:

- Provide high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff.
- Monitor and manage IT support requests through the Service Desk system, telephone and personal presentation
- Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required.
- Communicating technical information to non-technical members and staff
- Liaise with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required

The successful **IT Support Officer/ Level 1 & 2 Service Desk Officer **will have experience in the following:

- Minimum 2 years’ experience providing 1st level and 2nd IT support in a Microsoft environment.
- Strong customer service skills partnered with conflict resolution skills and the ability to ensure client satisfaction.
- Well developed communication and liaison skills with the ability to convey technical information to non-technical staff
- Hold a Tertiary qualification in Information Technology or industry related training/qualifications is desirable

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