Ict - Service Desk Analysts - Level 1 & Level 2

1 week ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/NL0634**Title**:

- ICT - Service Desk Analysts - Level 1 & Level 2 positions available - FED GOVT**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 6 month + EXT**Description**:

- **Multiple Positions & Multiple levels - ICT Support**:

- **Exciting program of work within a supportive team**:

- **Lucrative hourly rates $$$**

One of Australia’s prominent **Federal Government Departments **in **Canberra** is looking to engage **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **to join a supportive and high performing team to support he delivery of Windows 11 migrations. The **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **will have a keen interest in customer service as well as ICT support. The successful **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **will be offered an initial **6 month** contract along with **a 12 month extension** option partnered with a **rewarding hourly rate**.

The successful **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **will be responsible for, but not limited to:

- Work within a large program of work to ensure successful client transition with software and hardware rollouts
- Be the central point of support to identify technical issues and resolve or escalate as needed.
- Monitor and manage the contact of clients and triage incoming calls, messages and incidents across multiple channels

The successful **MULTIPLE** **ICT Support Officers (Level 1 & Level 2) **will have experience in the following:

- Demonstrated experience in an ICT environment (minimum 6 months)
- Proven customer service skills
- Good computer and literacy skills.

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