Level 2 IT Support/helpdesk Technician

**Overview**:

- Locally owned and operated
- National presence
- Diverse customer base
- Dell and Microsoft partner
- Supporting enterprise hardware and solutions
- Broad range of technologies and environments

The VInet Technology Group is looking for a dynamic Level 2 IT Support/Helpdesk team member to work with multiple customers and priorities, responsible for assigned customer IT functions and issues from end to end for our clients. The majority of support work is based in our Adelaide CBD office providing software, hardware and server support remotely along with actioning onsite IT requests and problem resolution when needed.

**What the IT Support role entails**:

- Provide professional technical phone and on-site software, hardware and PC support
- Record, resolve and support all issues in the Service Desk ticketing system
- Take ownership of delivering support to issues from end to end, prioritising and escalating when required
- Supporting on-premises infrastructure such as Windows Server, Microsoft Exchange, SQL, SharePoint, VMware, switches, firewalls
- Supporting cloud based services such as 365
- Using troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure network availability
- Testing, implementing, monitoring and tuning IT systems to ensure optimum performance and highlight potential issues
- Developing technical documentation and reporting as required to prevent future occurrences and to support operational staff
- Providing after hours assistance and support, also part of a weekly rotating on-call roster

**Personal Attributes and technical qualifications**:

- Excellent communication and interpersonal skills
- Possess a genuine interest in furthering your skills
- Patch management, desktop deployment, backup and restore
- Certification highly regarded in the following fields:Microsoft (Exchange, Windows Server, Azure, 365, Windows desktop)

Virtualisation
Networking
Storage
- Highly regarded:Ability to contribute and work effectively as part of a team and work autonomously where required.

Excellent problem solving skills
Possess a cheerful and friendly disposition that is maintained under pressure

**The Company**:
We are a small and dynamic SA and NSW based IT service company with a friendly team atmosphere based in the southern end of the Adelaide CBD. At the cutting edge of Microsoft, VMWare and Dell technologies we are looking for a talented support engineer to join our team. We are a stable, solid technology services company who prides itself on its people. If you are passionate about IT and are looking to improve your skills then this is the job for you.

**Please Note**:
Employees of VInet Solutions are required to work in a range of environments supporting our clients across many sectors of the business community. Many of our clients work in industries that can potentially present risks to the health and safety of our employees and/or members of the client’s community. Employee risk factors associated with some illnesses are further elevated due to the mere fact they work across multiple sites. VInet Solutions have in place policies designed to protect the health and safety of employees whilst at work including a requirement for employees to avail themselves of appropriate medical intervention (eg vaccinations) to minimise their chance of infection and/or serious complications of any illness (eg influenza or COVID-19). As a result, applicants who are not able to comply with relevant vaccination requirements will not be considered for this role.

No agencies please

**Salary**: $60,000.00 - $75,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- IT support: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person