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**How will I help?**
Detailed responsibilities below
The role will also perform a number of responsibilities for the appropriate village within CE Technology related to change in Run and acceptance of squad change delivery into run.
(At this time there is the 1 Virtual Banking Village that requires the capability).
The role will also act as a delegate for the Technology Domain Owner (TDO) when unavailable.
**Key Responsibilities**
- Risk & Issue Management (Juno Issues & Incidents, EOL, EoS, Currency issues, ISG Non exceptions)
- Cost management & cost reduction
- Service availability improvements with Service Management
- Application ongoing requirements & relevance, opportunity to decommission
- Documentation currency (Alfabet, Support documentation)
- Manage the work of the L3 team to ensure the delivery of priority activities and outcomes.
- Reporting on KPIs related to the Run deliverables and facilitating meetings to update stakeholders.
- Represent these requests in appropriate Village prioritisation & estimation sessions for cost, effort & duration to deliver
- Customer Engagement Operations - Technology key contact
- Work with the TDO to be the single point of Technology contact for CE business
- broader technology requests and assistance with escalation on systemic issues
**What’s in it for me?**
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to create better futures together. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
**What do I need?**
- Demonstrable experience in a similar role.
- Well-developed communication, negotiation, and interpersonal skills to enable effective interaction with stakeholders at all levels (including external and internal Suppliers). This includes proven experience building successful relationships across teams and suppliers to effectively manage critical path dependencies and escalations.
- Strong technical and analytical skills, both functional and non-functional, manual and automation, ideally in a continuous delivery environment.
- Strong analysis and problem solving skills with the ability to analyse a situation and consider all options available to you to create and implement a successful solution.
You will have experience of the following tools:
**Monitoring tools **- Splunk, AppDynamics, Aternity, ServiceNow
**Technical & operational tools**:
- Jenkins technical tool, Jira, Confluence, Juno, Java and.NET as the apps are based on these technologies.
**What’s it like to work there?**
As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I Apply?**
**Do you need reasonable adjustments during the recruitment process?**
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
