Operations Specialist

2 weeks ago

Brisbane, Australia Queensland Health Full time

**About Us**: In the Presentation and Printing Team, we thrive on tackling complex challenges head-on. We're a dynamic team of problem-solvers who believe that every obstacle is an opportunity for growth. If you're passionate about diving deep into problems, devising innovative solutions, and making a meaningful impact, we want you on our team.
**Position Overview**: We're seeking a highly motivated individual who enjoys the thrill of unravelling intricate puzzles. As a Problem-Solving Enthusiast, you'll be at the forefront of our mission to drive our Managed Operating Environment going forward. You'll collaborate with cross-functional teams, analyse problems and ideas, and develop strategies that deliver successful outcomes.
We are looking for someone who can investigate and solve problems in the technologies listed below and in the position description.

**The role**:

- Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
- Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
- Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
- Ensure end to end service delivery for enterprise systems within Queensland Health.

Is this opportunity for you?To be successful in this role, you must have:

- Proven ability to participate in a highly skilled technical team providing high-level technical direction, standardisation and support of enterprise infrastructure in a large customer focused organisation. (SFIA Code: ARCH 5; METL 5)
- High level understanding and working knowledge of relevant technical domains (SFIA Code: TECH 5):

- Windows 7, Windows 10
- Microsoft System Centre Configuration Manager
- Directory Services (Microsoft Active Directory and Novell eDirectory)
- Active Directory Group Policy administration and configuration
- Enterprise printing solutions (Novell iPrint)
- Demonstrated skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements. (SFIA Code: DESN 5; ARCH 5; METL 5)
- High-level communication skills to enable effective interaction in individual and group situations.
- Demonstrated ability or the ability to quickly learn eHealth Queensland's ITIL Service Management processes (primarily incident / problem / change / config management). (SFIA Code: USUP 5; PBMG 5; CHMG 5; CFMG 5)

**About eHealth Queensland**: eHealth Queensland is one of the largest Information and Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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