Innovation Lead, Emerging Technology

You are a naturally curious individual, constantly striving to push the status quo.- Our team is driven to accelerate the adoption of new technology across the Group.- Together we’re working to build the bank of tomorrow, today for our customers.

Do work that matters

As an Innovation Lead, you are naturally curious about the future, constantly identifying new trends and opportunities. You are passionate about using technology to solve problems, confident in your intuition, and determined to create exceptional experiences that will delight our customers.

Sitting within the Emerging Technology Customer Innovation Team, you will lead a portfolio of innovation initiatives aligned to our Business Banking Division. You will be responsible for designing and delivering initiatives, including conducting customer research, establishing the innovation strategy, working with technology partners and start-ups and experimenting with building new digital products and experiences. You will have the opportunity to establish a Digital Innovation Scrum Team, with both technical and design team members, to help bring this work to life for customers.

See yourself in our team

The Emerging Technology team sits within the Group Technology Division of the Commonwealth Bank and exists to accelerate the group’s adoption of new and emerging technologies. The team delivers on its mission by executing a portfolio of innovation initiatives, which are focused on either building, experimenting or investing in new or emerging technology capabilities.

To deliver their work the team engages and collaborates with an innovation ecosystem comprising of the Group’s technology partners, start-ups, academic institutions, venture capitalists and consulting houses. This enables the team to identify and understand the latest technology and customer trends, and uncover opportunities to develop new digital products and experiences for customers.

The team is full of highly driven, tenacious and inspired individuals who come together to solve puzzles each and every day. We’re here to do the best work of our lives. Are you up for it?

This role reports to the Executive Manager, Customer Innovation, Emerging Technology.

Your key responsibilities- Establish and lead an internal Business Banking Innovation Committee, liaising with senior leaders and extended stakeholders to prioritise initiatives, maintain the portfolio backlog and share compelling insights and recommendations.- Establish and lead a Digital Innovation Scrum team, including engineers and designers, responsible for building and testing new digital experiences and products with customers.- Leverage the Emerging Technology Innovation Process (aligned to ISO 56002 Innovation Management Systems) to identify, design, develop, mobilise, execute and close out a portfolio of innovation initiatives.- Lead in Project Management and delivery of innovation initiatives from end-to-end e.g. from sourcing and procurement with new vendors to managing teams across the Group in delivery.- Develop the Emerging Technology and Business Banking Innovation Strategy and Roadmap.- Structure effective communications which take complex concepts or initiatives and articulates them in a way that is simple and easy to understand by all stakeholders.- Understand and make strategic recommendations for the Group based on the learnings and outcomes achieved from the innovation initiatives you deliver.- Build and develop relationships with a range of external parties including: Technology partners, Consultants, Venture Capital firms, Academia and the Start-up community.- Develop the Emerging Technology Practice and ways of working, to continually advance our craft and evolve the tools and techniques we use in our work.- Role model the Emerging Technology Team Principles and Values.- Mentor, coach and guide interns and graduates within the Emerging Technology team.

We are interested to hear from people who have- A keen interest in technology and customer trends and their potential impact on the future of the Bank and how it serves customers.- Experience in framing and delivering experiments, proof-of-concepts or pilots.- Experience in Digital Product Management, including product design and managing the delivery of new digital experiences and products.- A strategic and creative mindset that thrives under pressure, operates well with ambiguity, and has the resilience to solve puzzles no one at the Bank has solved before.- Excellent interpersonal skills and a demonstrated ability to work in a team environment.- An ability to learn quickly and take personal initiative to complete tasks.- Strong growth mindset to continually develop and learn new skills.- Ability to multitask and be flexible with changing priorities or deadlines.- Previous domain experience working in Business Banking preferred but not essential.

At CommBank, flexibility is:
- For everyone, no matter what their reason is for flexing- Where we work,