Customer Service Officer

21 hours ago


Thornbury, Australia Exel Workforce Full time

Our client are a dairy dessert manufacturer based in Thornbury, creating sensational desserts that make people smile. The company have been operating for over 35 years and there desserts can be found in many well-known restaurants and supermarkets across Australia and New Zealand.

We are seeking someone to join our client’s team in a customer service role with responsibility for incoming sales orders, outbound logistics and offering general support to their broader office team.

**ABOUT YOU**:
You are an energetic, outgoing person who thrives on providing exceptional customer service, possesses great organisational skills with excellent attention to detail and enjoys resolving matters efficiently and effectively. You have at least two year’s experience in a similar customer service role, preferably within a manufacturing or logistics environment.

**KEY RESPONSIBILITIES**:

- Process all customer orders
- Manage EDI process, including ASN, SSCC, invoicing, etc.
- Manage customer enquiries
- Manage Orders and distribution from 3rd party warehouse
- Book transport and timeslots
- Follow up with transport regarding delivery enquiries
- Liaise with company customers and sales team representatives and ensure clear communication
- Liaise with production regarding customer order requirements
- Maintain customer pricing
- Ensure all sales orders are invoiced
- Manage distributor complaints and feedback
- Create customer credits and match to correct invoices
- Maintain good and professional relationships with customers and distributors
- General admin duties

**FUNCTIONS & RESPONSIBILITIES**:

- Contribute to a positive and productive work environment
- Ensure all paperwork is completed in an accurate and timely manner
- Constructively participate in sales and planning, QA, and other meetings as required
- Contribute to a culture of continuous improvement
- Other duties as agreed

Prior experience in food manufacturing or transport and logistics will be highly regarded.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location



  • Thornbury, Victoria, Australia Bowls Australia Full time $120,000 - $180,000 per year

    Bowls is an iconic Australian sport with nearly 1,800 clubs of all shapes and sizes making a major contribution to our society – both on and off the green - in metropolitan, regional and rural communities all across the country.Bowls Australia (BA) is a significant National Sporting Organisation and business of 40 staff and $9-10M turnover per annum, with...

  • Part time

    2 weeks ago


    Thornbury, Victoria, Australia DAP Motels Thornbury Pty Ltd Full time $45,000 - $60,000 per year

    Part time / Casual Front Desk Staff – Motel/Hotel x 2We're looking for two friendly and reliable people to join our team as Front Desk team working 2 days per week.As the first point of contact for our guests, you'll play an important role in creating a welcoming and smooth experience from check‑in to check‑out.What we're looking forExcellent English...


  • Thornbury, Australia Goodstart Early Learning Full time

    **Role**: Administration Assistant **Location**: 65-69 Hutton Street, Thornbury VIC **Centre**: Goodstart Early Learning Thornbury, Hutton St **Employment Type**: Full time **Pay**: $35.95 Provide a warm welcome to children and families while supporting your centre team Competitive pay above the national award rates Get 15% discount off your childcare gap...

  • Bartender

    2 weeks ago


    Thornbury, Victoria, Australia Third Place Cafe Pty Ltd Full time $40,000 - $60,000 per year

    About the role Newly opened Spanish Tapas Bar is seeking a passionate and experienced Bartender to join our vibrant team in Thornbury, VIC. This is a casual role, offering you the flexibility to balance your work and personal commitments.What you'll be doingPreparing and serving a wide range of alcoholic and non-alcoholic beverages to customersEnsuring high...

  • Experienced Groomer

    3 days ago


    Thornbury, Australia The Happy Dog Hub Full time

    We’re looking for an experience dog groomer to join our friendly team at The Happy Dog Hub. The role is a permanent position, hours to be negotiated. The Salon is open Monday to Friday 8-5pm so you'll always have your weekends free! This is a great opportunity for someone who’s an animal lover, is hardworking, customer service-oriented, and patient...

  • Pharmacy Assistant

    4 days ago


    Thornbury, Australia Steve Kolliou Caremore Pharmacy Thornbury Full time

    **The opportunity** Steve Kolliou Caremore Pharmacy in Thornbury, VIC 3071 is seeking a **part-time**Pharmacy Assistant to join their team to **work every Saturday from 9am-1pm.** **Prior pharmacy experience is preferred.** In this role, you will be an integral part of the pharmacy, assisting with a variety of tasks to ensure the smooth and efficient...

  • Retail Assistant

    3 days ago


    Thornbury, Australia Think Thornbury Full time

    Think Thornbury Think Thornbury is looking for a passionate retail assistant to join our rapidly growing family business over the busy holiday period (Nov - Jan), with the possibility to expand the role in the future. An exciting and rare opportunity to join one of Melbourne's favourite gift stores. - Work in a community focused and growing family...


  • Thornbury, Australia Ripe Maternity Wear Full time

    Just like your family, Ripe is always evolving and growing. We are currently looking for a part time staff member to join our Warehouse Outlet team. If you are passionate about giving the best customer service to our Ripe mama's and mama's to be this is the job for you. We are looking for someone every Friday and Saturday 10am - 4pm. **Job Types**:...

  • Dog Bather

    4 days ago


    Thornbury, Australia The Happy Dog Hub Full time

    **Full job description** Are you a trendsetter in the world of dog grooming? The Happy Dog Hub is seeking an Experienced Bather who is passionate about pampering pups and creating wags of delight. Bring your expertise and creativity to our spa where every dog leaves looking and feeling their best. Experience with prepping coats, light scissoring, desheds...


  • Thornbury, Australia Flinch Coffee & Play Full time

    **About the Role** We’re looking for a skilled and reliable barista to work across our Saturday and Sunday shifts. This role is perfect for someone who loves café culture, enjoys engaging with customers, and thrives in a buzzing weekend environment. **What You’ll Be Doing** - Dialling in and preparing consistently great espresso-based coffees -...