Operations and Customer Service Assistant

3 days ago

Thornbury, Australia Maid To Clean Full time

Permanent Full or Part Time
- Flexible work from home arrangement
- Great opportunity to work in a successful, growing business

Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and modern culture to the cleaning industry.
- Permanent full time role or Part Time (3 days per week)
- Flexible working arrangement - Work at home and at our Thornbury office
- Great opportunity to work in a successful, growing business

Do you have excellent communication and customer service skills? Are you able to rapidly respond to inquiries and problem solve? Do you want a role that can offer a diverse and exciting future?

**Background**
Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and a smart booking system to the cleaning industry. We specialize in premium quality cleaning and strive to provide an exceptional service to all of our clients. We currently pride ourselves in being the highest rated domestic cleaning company in Melbourne on both Google and Product Review.

We are now in need of a new team-member who will assist in running the day-to-day operations of the business. This will involve promptly replying to customers and cleaners with acknowledgements, information and solutions to problems while providing the highest level of customer service. The role will also require diplomatic complaint resolution - finding win-win solutions to customer complaints in ways that satisfy the customer, the cleaning team involved and the business.

**The Role**
The primary function of the Operations team is to ensure that all cleaning jobs taking place on the current day run smoothly. The role involves providing exceptional customer service to our cleaning teams and customers, multi-tasking several inquiries at once and problem solving when things do not go to plan.
- Promptly acknowledge and action incoming requests via our text messaging system
- Quickly and efficiently use our computer systems
- Problem solve day-to-day issues
- Be extremely courteous and professional at all times
- Follow processes and procedures with a high level of detail

**Requirements**:

- Previous experience working with a service-based provider, or a call centre preferred
- Excellent communication skills and phone manner
- Attentive and highly responsive to new requests
- Highly organised and able to multi-task
- Ability to think analytically and problem solve
- Efficient computing skills - 60 WPM+ preferred
- Intermediate proficiency with Microsoft Excel

**Other Information**
As we are a young, growing company there is a high degree of flexibility with the role, including working at home for part of your working week. We are the perfect place for someone who is looking for a long-term opportunity and job stability within a business that offers growth opportunities, and the salary increases that comes along with it. We have a fantastic team culture here at Maid to Clean and can't wait to find our newest addition to the team.

The job is either 3 days per week (Part Time) or 5 days per week (Full Time), with an additional Saturday required on a rotating roster and paid on top of the base salary. Hours can be flexible for the right person.

Everyone at Maid to Clean is given the opportunity to develop, grow, progress into new positions, and earn a fantastic salary.

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