Program Officer

About us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Purpose of the role
The Volunteering and Culture Branch leads the development and execution of a contemporary volunteering strategy, aligned with responsive volunteer and staff pathways to enhance the overall experience for RFSQ volunteers and staff. The Culture and Communication team is responsible for coordinating service-wide engagement and communication initiatives to increase volunteer and workforce engagement, understanding, and promoting volunteer ethos and cultural alignment at RFSQ.
Reporting to the Senior Program Officer, Culture and Communication, you will support the planning and implementation of culture and communication projects and products and assist with project management functions such as risks; issues; decisions; benefits management and scheduling. You will contribute content expertise where required in the development of regular and relevant communications to enhance the workplace experience, build a strong employer brand, and promote a positive workplace culture for staff and volunteers alike.
Key requirements
Highly desirable requirements
- Experience with provision of administrative support in a project environment.
- Knowledge or practical experience in communications, marketing and/or content design utilising tools such as Adobe Creative Cloud Suite, Articulate Storyline.
- Knowledge of, or experience working with volunteers and/or within a volunteer organisation.

Your key accountabilities
Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Support various RFSQ culture and communication projects and programs through the involvement in planning, development, implementation, review and evaluation of project activities and initiatives.
- Prepare simplified project plans, progress reports, executive briefings and marketing material, for dissemination to senior management, by interpreting program and project information.
- Provide high-level administrative and design support to complement the team's activities in developing physical and digital communication collateral.
- Contribute to the development, implementation and review of systems, policies and procedures that support the delivery of communication and culture initiatives.
- Contribute to the delivery and coordination of a range of projects, workshops, events and meetings, including assisting with the design, delivery, and distribution of material to ensure positive outcomes and business objectives are achieved.
- Assist in the preparation and review of correspondence, submissions, briefings, and reports relating to culture and communication projects and programs, in accordance with departmental requirements and governance.
- Undertake research, analysis and provide advice for continuous improvement to communication content and platforms, to support the development and adherence to quality systems.

Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to what we are looking for in this role:
Leadership Competency Stream - Individual Contributor (leading self)
Vision
- Leads change in complex environments
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values of:

- Respect
- Integrity
- Trust
- Courage
- LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.