Operations Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
JLL is seeking a skilled Operations Manager to join our building management team at Endeavour Hills Shopping Centre.
Working with the Centre Manager and Administration Manager, you'll be responsible for the day-to-day operations of the property, serving as the on-site key contact for stakeholders and clients. You'll manage operational budgets, maintenance regimes, contractor relationships, minor works, and risk and compliance programs.
**An overview of the role**:

- Implement and maintain property risk management programs and compliance with OH&S regulations
- Assist with annual operating budgets and ensure operations meet financial targets
- Manage contractor relationships and ensure adherence to safety standards
- Coordinate tenancy fitouts with client-appointed coordinators
- Prepare detailed operational reports and monitor performance metrics
- Maintain retailer relationships through regular communication
- Conduct building audits and maintain asset registers
- Oversee security measures and emergency procedures

**Sound like you? This is what we’re looking for**:

- Bachelor's degree in facilities management, building, business or related field
- 3-5 years' experience in facilities or property management (retail-related asset experience preferred)
- Knowledge of local OH&S requirements and contractor management
- Understanding of technical property systems (air-conditioning, fire protection, CCTV, BMS)
- Experience interpreting commercial contracts
- Strong budgeting skills and financial acumen
- Excellent communication and relationship-building abilities

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.