Digital Engagement Lead

15 hours ago

Melbourne City Centre, Australia Department of Health Full time

***:
The Digital Engagement Lead is a key member of the Digital Marketing Team which provides strategic and tactical advice on improving customer experience and operationalising the department's communication strategy. The team uses insights and a deep understanding of channels to decide where the messages need to go, how the messages should be delivered, and the digital technology that is needed to make this happen.
This role is the primary contact for internal and external stakeholders for web related issues and builds relationships across the department, identifying opportunities to support strategic objectives on our channels.
They work closely with business and technology experts to drive the ongoing improvement of the department's digital presences and content, including functionality and user experience.
The role works closely with the Content Strategist and Content and Publishing Team to ensure strategic, coordinated and effective shaping of content across our digital channels and channel architecture.
Accountabilities
- Work with internal and external stakeholders to manage a broad range of stakeholder requests across a complex organisation and negotiate, influence and resolve competing views to achieve strategic aims in line with departmental priorities and best-practice digital solutions.
- Provide timely expert advice and develop open and effective website engagement strategies.
- Manage a range of research projects to inform priority projects.
- Improve the user experience of our websites.
- Build relationships across the department, identifying opportunities and efficiencies to support strategic objectives.
- Contribute to continuous improvement to increase efficiency and effectiveness of the communications services in the department.
- Manage relationships and interdependencies with other content roles.
- Maintain knowledge of the broader services provided by Digital Marketing including new initiatives and services in digital media, and developing policies and processes associated with digital media.
- Keep up-to-date with industry best practice.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.

Mandatory Vaccination Policy

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health

  • Head of Digital Engagement

    6 days ago

    Melbourne City Centre, Australia NAB Full time

    Head of Digital Engagement - Job number: 802878 - Primary position location: VIC- Melbourne CBD - Category: Digital & Innovation - Category: Product Management - Category: Retail/Consumer - Work type: Fixed term Full time - Work type: Permanent Full time - Closing at: Sep 13 2025 - 17:00 AEST **Favourite** - **Showcase your senior leadership experience as...

  • Head of Digital Engagement

    2 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $120,000 - $180,000 per year

    Head of Digital EngagementJob number: 802878Primary position location: VIC- Melbourne CBDCategory: Digital & InnovationCategory: Product ManagementCategory: Retail/ConsumerWork type: Fixed term Full timeWork type: Permanent Full timeClosing at: Sep :00 AESTFavouriteShowcase your senior leadership experience as the Head of Digital EngagementMore than a...

  • Engagement Lead

    15 hours ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Digital Services Lead

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Victorian Government Full time $90,000 - $120,000 per year

    Digital Services Lead - VPS5 - Fixed term (12 Months) - Flexible Full time/Part timeYou'll lead the end-to-end delivery of VPSC's websites and digital services, ensuring they are functional, user-friendly, secure and accessible.What you'll doAs the Digital Services Lead, you will work within the Digital Infrastructure and Service Management team to:maintain...

  • Digital Engagement Producer, Slv Lab

    15 hours ago

    Melbourne City Centre, Australia State Library of Victoria Full time

    At State Library Victoria, we believe that access to information and stories builds knowledge, strengthens community and inspires our future. Our recent redevelopment transformed our services and spaces, enhancing our role as a driver of Victoria's education, innovation, tourism and creative industries. - Blend of web content development and digital events...

  • El 1 Digital Forensics Lead

    1 week ago

    Melbourne City Centre, Australia Australian Taxation Office Full time

    Enterprise Solutions and Technology, Service Operations and Cyber Security - Melbourne CBD, Sydney CBD - Ongoing/non-ongoing, full-time/part-time, $112,682 - $122,848 + 15.4% super As a **Digital Forensics Lead**, you’ll lead our specialist digital forensic and electronic evidence collection and analysis services - providing advice, guidance, support and...

  • Integration Lead Digital Mental Health

    4 days ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: The Integration Lead Digital Mental Health will plan and design the work being undertaken to expand the Victorian Health Information Exchange (HIE) and integrate with Unique Patient Identification in response to Recommendation 62.1c of the Royal Commission into the Victorian Mental Health System (RCVMHS). The role will lead the work to engage with key...

  • Change and Engagement Manager

    2 weeks ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Digital Engagement Partner

    2 days ago

    Melbourne, Australia Toll Group Full time

    Company Description **About Toll Group** Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs. **Job Description**: New opportunity for a **Digital Engagement Partner** to join our Group IT...

  • Digital Content

    2 weeks ago

    Gold Coast City, Australia Goldcoastfc Full time

    Full details of the job. Vacancy Name Vacancy Name Digital Content & Engagement Manager Vacancy No Vacancy No VN121 Employment Type Employment Type Permanent Location Location Gold Coast Create the content that captures hearts, builds loyalty, and grows our game. At the Gold Coast SUNS, we’re more than a football club—we’re a movement that...