Digital Services Lead

Digital Services Lead - VPS5 - Fixed term (12 Months) - Flexible Full time/Part time

You'll lead the end-to-end delivery of VPSC's websites and digital services, ensuring they are functional, user-friendly, secure and accessible.

What you'll do

As the Digital Services Lead, you will work within the Digital Infrastructure and Service Management team to:

maintain and enhance VPSC's digital platforms, ensuring optimal performance and a positive user experience based on user feedback and performance data coordinate with third-party developers and service providers to deliver new features and resolve technical issues apply best practices in web governance, accessibility (WCAG), security and data protection compliance

analyse performance data and implement SEO and user experience improvements to grow traffic and engagement lead small to medium digital initiatives, ensuring projects are delivered on time and within scope and collaborate with internal teams to gather requirements.

Who we're looking for

We are seeking someone who:

• has experience managing websites or digital platforms in a service delivery environment
• understands web governance, accessibility, security and user-centred design principles
• can manage stakeholders and vendors effectively, balancing business needs and technical solutions while demonstrating value for money
• uses data and insights to improve site performance, usability and accessibility
• works collaboratively, adapts quickly to change and leads digital improvements with initiative in an agile environment.

Relevant qualifications in ICT, web development, digital product management or similar or equivalent practical experience are desirable. Experience with analytics tools, CMS platforms, or Agile methods will be highly regarded, and certifications (e.g. Microsoft Azure, Adobe Experience Manager, Google Analytics, Agile Product Owner, SQL) are an advantage.

At the Commission we value respect, integrity, fairness, accountability, leadership and human rights.

This is an opportunity to use your digital expertise to support high-quality public services and strengthen the performance of the Victorian public sector.

If this role sounds like you, submit an up-to-date CV and cover letter that outlines why you're the right person for the job. You do not need to supply individual responses to the key selection criteria.

Who we are

The Victorian Public Sector Commission plays a key role in stewardship of the public sector. It works to strengthen the efficiency, effectiveness and capability of the public sector and maintain, and advocate for, public sector professionalism and integrity. Your contribution will help shape and lead strategic government directions across Victoria.

Why you should join us

We are proud to offer you the opportunity to work with purpose and make a positive impact on the Victorian community.

You'll collaborate with stakeholders across the Victorian public sector to deliver meaningful work supporting the Victorian Government's strategic priorities.

We offer:

• Flexible and hybrid work
• Learning and development opportunities
• Employee assistance program and wellbeing initiatives
• Inclusive work environment, including workplace adjustments

How to apply

Applications including a cover letter with your resume, outlining your skills, knowledge and qualities that will make you a success within the VPSC are to be submitted online by selecting the `Apply Now" button.

Applications close at midnight on Tuesday, 30 September 2025

Request for reasonable adjustments

The VPSC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VPSC offers reasonable adjustments for applicants with disabilities on request. It is our policy to provide adjustments for people with disability, mental illness and/or a health condition and carers of people with disability. To request an adjustment, please follow the process on our policy page.

Other relevant information

A position description is attached. For enquiries, please refer to the contact on the position description.

Employment screening, including criminal history, confirmation of experience and stated qualifications, screening of misconduct, Australian working rights and other relevant checks form part of the candidate suitability evaluation process. Where applicable, this applies to current VPS employees.