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Customer Service All Rounder
2 weeks ago
**Customer Service All Rounder**
LBF, a leading Australian family-owned business in strength and conditioning equipment retail, seeks an ambitious Customer Service All Rounder. For 14 years, we've committed to enhancing health and fitness through affordable, quality products, backed by top-notch customer service. Our vibrant work environment celebrates diversity and innovation, making every day an opportunity to grow.
**The Role: Customer Service All Rounder**
As a pivotal part of our operations team, you’ll work in a retail sales role, with occasional warehousing and equipment deliveries.
You don’t need a high level of product knowledge to start, but you will need to develop and maintain one as understanding our equipment and customer’s needs is key. A passion for fitness and training also advantageous.
You will also be required for occasional warehousing, and you may be needed to deliver (and possibly install) products during the week - but these are back-up shifts around other warehouse and driving staff.
This role is a permanent, full-time position and located in the Northern Suburbs of Melbourne. Saturday work will be required.
- Key Responsibilities:_
- Assisting with all customer enquiries (in-store, online and on phone)
- Working with customers to choose the right equipment for their needs.
- Creating domestic gym fit-outs that are tailored towards the customers needs.
- Order processing
- Administrative duties using Microsoft Office
- Visual merchandising
- Warehousing
- Driving
- Desired Skills_
- Previous retail sales experience
- Exceptional customer service skills
- Excellent interpersonal & communication skills
- Strong computer literacy
- High standards of in-store presentation
- Enjoy working in a team environment
- A good sense of humour
- A passion for health and fitness
- A current drivers license is essential
- Knowledge of gyms and gym equipment is advantageous but not essential
**What We Offer**
- A full-time role in our dynamic team.
- Competitive salary, professional development, and staff discounts.
- A chance to contribute to a thriving culture that values hard work and creativity.
If you're driven, passionate about health and fitness, and ready to make a significant impact, we want to hear from you.
Only submissions with a cover letter detailing your fit for the role will be considered. Share your journey and why LBF is your choice.
Pay: $45,000.00 - $60,000.00 per year
**Benefits**:
- Employee discount
- Employee mentoring program
- Salary packaging
- Travel reimbursement
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
