
Customer Service
6 days ago
**Customer Service & Internal Sales Officer**
**Location - Reservoir**
**Casual - 3 months**
**$33 p/h**
**Purpose of the role**:
The Customer Service & Internal Sales Officer focuses on ensuring exceptional customer satisfaction. Collaborate closely with the National Sales Team, handle Internal Sales Leads, and uphold brand images. This role will nurture customer relationships, order processing, query resolutions, and promoting products.
**Key Responsibilities**:
- Being the primary point of contact for the organisation’s national sales and distribution networks
- Manage an existing portfolio of customers driving sales and initiatives via regular phone interaction
- Providing exceptional customer service to all customers & building new customer relationships.
- Maintaining a high level of customer satisfaction
- Resolving customer complaints with a high level of professionalism and understanding.
- Increasing customer sales by recommending new products suitable to their business.
- Keeping customers up to date with the latest products/prices and promotions.
- Receiving and processing customer sales orders and managing return requests.
- Cross selling products & services to new & existing customers and proactively engage new customer opportunities
- Assist with the management of customers’ consignment and delivery information
- Assist National Sales Team with various aspects of their roles including pricing, customer information, inventory availability, and periodic reporting
- Having extensive knowledge of all brands and products and the order of priority to our company.
- Help the sales team when required.
- Contacting customers on your call list to establish a relationship.
- General administrative duties.
**Requirements**:
- 4+ years’ experience working within Customer Service and/or Sales role within a similar FMCG environment.
- Conflict Resolution experience and training.
- Exposure to the Pronto ERP system will be an advantage.
- Intermediate skills in Microsoft Suite (Excel, Word and PPT).
- Strong understanding and appreciation of ERP Systems and Processes.
- A strong passion for food & the food industry.
- Continuous Improvement foundation tools and training.
-
Customer Service Manager
2 days ago
Reservoir, Australia Metcash Full time**About the role** Reporting to the Operations Managers (Vic) you will effectively lead and manage the Hardings Customer Service Team and overall Customer service function. You will also be ensuring customer SLAs are achieved, managing performance metrics, risk management, financial planning, and people management. **What you’ll do** - **E**fficient...
-
Customer Service Officer
6 days ago
Reservoir, Australia Metcash Full timeSeeking a friendly, team orientated individual to join our team in Reservoir. If you are a people person and looking for a new challenge within in a team that prides itself on delivering exceptional customer outcomes, then this is job for you. **What we can offer** - Immediate start - Full time role - 8am - 4.36pm Monday - Friday **About the role** The...
-
Customer Service Officer
5 hours ago
Reservoir, Australia Metcash Full time**If you are a people person and looking for a new challenge within in a team that values respect, care and teamwork then we would love to hear from you.** This role is based in our Reservoir location with free on-site parking. A full time role from 8am - 4.06pm Monday - Friday (Hybrid with 2 days at home once full trained). **Reporting to the Customer...
-
Customer Service Manager
2 days ago
Reservoir, Australia Coles Supermarkets Full timeIt takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you’re in-store or delivering to a customers’ door, life in-front or behind the shelves is fast, and it’s fun. Joining Coles Supermarkets means you’ll belong in a team of diverse personalities, cultures, backgrounds and beliefs,...
-
Customer Service Manager
7 days ago
Reservoir, Australia Coles Supermarkets Full time**You’re part of something bigger**: In a company as big as ours, there’s always room to learn, grow and move. Across Australia, team members in over 800 Coles Supermarkets are making a difference in their local communities every day. You’ll get to do meaningful work in a fast-paced environment. And with each day bringing a variety of challenges,...
-
Customer Service Representative
1 week ago
Reservoir, Australia Superior Food Services Full time**Who are Superior Food Services?** Superior Food Services is an award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers. **Overview** The successful applicant will be able to work autonomously and have a strong work ethic with...
-
Junior Team Member
4 hours ago
Reservoir, Australia Batter Bros Creperie Full timeLearn communication and teambuilding skills in a fun and friendly environment. Hours will be flexible to fit in school, family, or sports commitments. You’ll work alongside a supportive and fun group, with lots of laughs and room to showcase your potential. Junior Team Member Roles: Front Counter/Till: Serving our customers with passion and...
-
Customer Service All Rounder
7 days ago
Reservoir, Australia Little Bloke Pty Ltd Full time**Customer Service All Rounder** LBF, a leading Australian family-owned business in strength and conditioning equipment retail, seeks an ambitious Customer Service All Rounder. For 14 years, we've committed to enhancing health and fitness through affordable, quality products, backed by top-notch customer service. Our vibrant work environment celebrates...
-
Reddy Express Reservoir
7 days ago
Reservoir, Australia Viva Energy Australia Full timeReddy Express Reservoir - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy...
-
Membership Services Representative
5 hours ago
Reservoir, Australia Zap Fitness Full time**Zap Fitness 24/7 **is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about...