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Customer Service Manager

2 weeks ago

Reservoir, Australia Coles Supermarkets Full time

**You’re part of something bigger**:
In a company as big as ours, there’s always room to learn, grow and move. Across Australia, team members in over 800 Coles Supermarkets are making a difference in their local communities every day. You’ll get to do meaningful work in a fast-paced environment. And with each day bringing a variety of challenges, you’ll gain valuable first-hand experience and skills useful for the rest of your career. If you’re looking to make a change and develop your career as part of a different team, we’re right behind you. Scroll down for more info on this role, and be sure you speak with your line manager before applying.

**About the role**:
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

**About you and your skills**:

- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience

***:
Save your days and shine during the night on the Coles nightshift. You’ll ensure our store is fully stocked and looking good for our customers

As part of the Nightfill team, you’ll be a person who is most productive later in the day and prefers to work evenings and nights. Working in a team, you’ll be restocking the shelves to ensure a great shopping experience for our customers, where they can find what they need to, every time.

**About you and your skills**:

- A commitment to providing great customer experiences by working with enthusiasm, energy, and pace
- To take pride in your work
- To know your stuff, as you’ll be a go-to person for customer queries
- To be active - you’ll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching
- The availability to work flexible hours across our store trading days (including evenings, late nights and weekends)

***:
**Let’s keep winning together**:
You’re already working side-by

Job ID: 83159

Employment Type: Full time

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