Guest Service Agent

10 hours ago

Eastern Creek, Australia ALPHA HOTEL Full time

Why join our team in this role?
- We're part of a growing national chain of hotels
- opportunity for movement and career advancement
- We're a fun, friendly, close knit team
- We have a regular, loyal clientele who you will get to know well

About the role

Attitude is paramount. Engage with our customers. Serve them promptly and provide an excellent first and last impression for everyone who enters our building.

Primarily your focus will be on traditional front office tasks (processing reservations, checking people in/out, cash handling and balancing, dealing with telephone enquiries etc) however you will also find yourself making coffee's, serving drinks from our bar, assisting guests with questions about TV and AC controls, servicing the odd room in a pinch.....a role with plenty of variety.

You can also have the opportunity to cross train to other departments of the hotel.

Core duties and responsibilities
- Fully vaccinated
- Availability across a 7 day roster.
- Perform all duties associated with the Hotel Front Office.
- Maintain the hotel property management system and documentation efficiently.
- Lobby Shop sales.
- Serve customers as required and ensure guest satisfaction is maximised
- Ensure privacy of information of our guests and belongings
- Maintain good working relationship with colleagues
- Ensure compliance with hotel policies and procedures

Skills and Experience
- Good customer service skills and a positive outlook even under stress are paramount
- Experience with Opera is beneficial
- RSA qualified
- Own transport

Benefits & culture
- Flat structure so your opinions and input are value

**Job Types**: Full-time, Permanent, Casual

**Salary**: $22.00 - $43.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Fixed shift
- Flexible hours
- Monday to Friday
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates
- Tips

Application Question(s):

- Do you have your own transport and a valid license?
- Are you fully vaccinated?
- Do you have customer service experience?
- Do you have a current RSA?

Work Authorisation:

- Australia (required)

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