Guest Service Agent

1 week ago

Wolli Creek, Australia Lancemore Hotel Group Full time

**Showcase your customer service skills.**: - ** Mentoring and a tailored career pathway to advance your career**: - ** Exceptional location, close to public transport**: - ** Great variety of staff discounts and benefits including a FREE "U" Day - get a paid day off for your birthday**: - ** Multiple positions available** Join a supportive, friendly Front Office Team delivering genuine hospitality and experience to our corporate and leisure travellers. **ABOUT THE ROLE**: - Be an ambassador for the Hotel, positively representing and promoting our Hotel. - Be a key part of the guest experience, interacting wherever and whenever possible. - Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system. - Answer and process reservation enquiries, make recommendations and upsell rooms according to availability. - Maintain accurate knowledge of all room rates and available packages. **ABOUT YOU**: - Have a desire to genuinely help people. - Be YOUrself - Success in a similar role preferred, we are employing on attitude as well as experience. - Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload. - An acute eye for detail and exceptional interactive social skills - Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively. - Commitment with flexibility to work mornings, evenings, overnights, weekends, and public holidays. - Positive mindset and a can-do attitude. - Full working rights in Australia essential to be considered for the role. **ABOUT US**: **CKS Sydney Airport Hotel** Located only 5 minutes from Sydney’s International Airport and only 10 minutes from the Domestic Terminal, CKS Sydney Airport Hotel is conveniently situated only 13km from the CBD. Offering guests an alternative location to the CBD, the hotel provides the convenience of modern accommodation at an affordable price. **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth **Follow us on LinkedIn** **Please contact General Manager (including your resume) for confidential discussion

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