Claims Resolution Specialist

1 day ago


Brisbane, Australia Insurance Australia Group Full time

Make a difference as a Claims Resolution Specialist
From September 2025, RACQs insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. Were proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Your RoleAs a Claims Resolution Specialist, youll investigate complex and escalated insurance claim complaints, working closely with members, third parties, and internal teams to resolve disputes fairly, transparently, and in a timely manner. Youll manage a portfolio of disputed claims, provide expert guidance, and act as a conduit between key stakeholdersensuring member feedback informs continuous improvement across the business.
This full-time opportunity based in Meanjin (Brisbane) offers a hybrid work environment with core hours are 8:30am to 5:00pm, with flexibility across the team to support work-life balance.
About You Experienced in insurance, complaints resolution, or complex claims management Strong communication, negotiation, and conflict resolution skills High level of empathy with a passion for delivering fair and transparent outcomes Proven ability to analyse complex information and make sound decisions Confident working with stakeholders at all levels and managing competing priorities
Joining RACQ Insurance youll have access to a raft of benefits from across the Group: Boosted superannuation with 13%as standard Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Discounts on every day and special occasion items*employment type eligibility criteria apply
About UsAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.
We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.



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