Adviser Engagement Consultant

2 days ago

Sydney, Australia Aware Super Full time

**Your SUPER career starts here**

**As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

**Your New Role**

The purpose of this role is to deliver high-quality support to both internal and external advisers who assist Aware members. As the first point of contact, the Adviser Engagement Consultant provides end-to-end operational and phone-based support, ensuring a seamless and responsive experience. In addition, you will:

- Manage inbound enquiries via telephone and relevant operational queues;
- Handle all Adviser queries in a professional, efficient and accurate manner and accountable for the end-to-end adviser experience; and
- Communicate effectively with stakeholders and peers to provide service excellence to the Adviser network.
- _**How do you exceed our expectations?**
- The idea of being part of our growth is exciting, and you want to play a pivotal role in making super simple;
- Demonstrated experience in financial services, with a strong focus on delivering high-quality service;
- Proven ability to support financial advisers through both written communication and scheduled inbound call handling;
- Excellent interpersonal skills, with strong emotional intelligence and stakeholder awareness;
- Outstanding written and verbal communication skills, with the ability to convey complex information clearly and professionally;
- Represent Aware professionally in all interactions, embodying the organization's values and commitment to service excellence; and
- Contribute to business initiatives and foster a culture of openness by providing constructive feedback and suggestions.

**Employee Experience**

**We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

- Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
- Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
- Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
- Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organization-wide meeting free zones.

**The Aware Super difference**

**At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognized as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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