Adviser Engagement Consultant

1 day ago

Sydney, New South Wales, Australia Aware Super Full time $60,000 - $80,000 per year

Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at

Your New Role
The purpose of this role is to deliver high-quality support to both internal and external advisers who assist Aware members. As the first point of contact, the Adviser Engagement Consultant provides end-to-end operational and phone-based support, ensuring a seamless and responsive experience. In addition, you will:

  • Manage inbound enquiries via telephone and relevant operational queues;
  • Handle all Adviser queries in a professional, efficient and accurate manner and accountable for the end-to-end adviser experience; and
  • Communicate effectively with stakeholders and peers to provide service excellence to the Adviser network.

How do you exceed our expectations?

  • The idea of being part of our growth is exciting, and you want to play a pivotal role in making super simple;
  • Demonstrated experience in financial services, with a strong focus on delivering high-quality service;
  • Proven ability to support financial advisers through both written communication and scheduled inbound call handling;
  • Excellent interpersonal skills, with strong emotional intelligence and stakeholder awareness;
  • Apply a sound understanding of legislative requirements and internal business rules to all interactions and processes;
  • Outstanding written and verbal communication skills, with the ability to convey complex information clearly and professionally;
  • Represent Aware professionally in all interactions, embodying the organization's values and commitment to service excellence; and
  • Contribute to business initiatives and foster a culture of openness by providing constructive feedback and suggestions.

Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

  • Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
  • Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
  • Work with super humans: You'll work hard and innovate, but also have some fun along the way.
  • Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organization-wide meeting free zones.

The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognized as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

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