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Property Claims Consultant

2 weeks ago

Brisbane, Australia Insurance Australia Group Full time

**The Role**
IAG has an exciting opportunity to join our Property Claims team based in Brisbane CBD, on a permanent full-time basis. The Claims Consultant position would suit someone who thrives in a high paced, customer focused environment and enjoys working with people. The primary purpose of the Claims Consultant role is to lodge and manage end to end Property Insurance claims.

**Key Responsibilities**:

- Manage end to end claims in accordance with service level targets
- Liaise with all relevant parties, while providing regular updates on the progress of claims
- Manage the estimation, settlements, and payment of claims
- Arrange towing/replacement vehicles when required
- Perform coverage evaluation, investigation and collate relevant documentation
- Provide exceptional customer service and build relationships with all stakeholders.

**Skills & Experience**
- Proven experience in a high volume, customer-facing role (essential)
- Previous experience in a call centre or claims environment (desirable)
- Well-developed interpersonal skills and a clear and professional communicator
- Demonstrates resilience in supporting customers experiencing vulnerability
- Ability to build rapport and establish relationships
- Displays a drive for results and are outcome focused
- Shows skills to prioritise and manage time effectively.

**About Us**
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.
As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

The IAG way