Property & Specialty Claims Consultant

2 weeks ago


Brisbane, Queensland, Australia IAG Full time
Overview

Property & Specialty Claims Consultant at IAG. Join the largest general insurance group in Australia and New Zealand, supporting customers across Australia with end-to-end claims processing.

Role

We're looking for Claims Consultants to join our Property Claims team. As a Claims Consultant, you'll be at the heart of our claims experience—helping customers navigate property loss with empathy, efficiency, and integrity. You'll manage claims end-to-end, from initial contact to resolution, ensuring every interaction builds trust and delivers fair outcomes. You'll collaborate with internal teams and external partners like builders and suppliers to ensure timely repairs and replacements. This is a full-time, permanent role based nationwide, with flexible working options available. We're committed to supporting your success with comprehensive onboarding and ongoing development.

Applications close 1st September.

About You

You're someone who thrives in a fast-paced, customer-focused environment. You bring energy, empathy, and a drive to make things better. You'll succeed in this role if you have:

  • A collaborative mindset and ability to work independently
  • A passion for helping people and delivering quality outcomes
  • Effective communication with customers and the ability to diffuse conflict
  • Strong written and verbal communication skills
  • Experience in a customer service role
  • Strong customer focus with well-developed customer service skills
  • Intermediate computer skills – ability to troubleshoot and navigate multiple systems
  • Experience working in insurance
  • Confidence using technology and managing multiple communications
About Us

IAG is the largest general insurance group in Australia and New Zealand, underwriting over AUD 13 billion in premiums annually. We're more than insurance—we're a tech hub, a climate change research centre, and a community resilience partner. You'll know our brands—NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance. Together, we turn our purpose of making your world safer into action.

Why Join Us

At IAG, you'll enjoy:

  • 13% superannuation as standard
  • Discounts on general insurance for you and your family
  • Parents hub and support
  • Award-winning recognition system
  • Cash bonus after parental leave
  • Accredited Rainbow Tick (NZ) and AWEI Awarded (AU)
  • Commitment to net zero by 2050
  • Paid emergency services and volunteer leave
  • Access to IAG Academy for ongoing learning

We're proud to support reconciliation for First Nations people and foster a safe, inclusive workplace for all.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Insurance

Location: Brisbane City, Queensland, Australia (various postings listed)

Note: This description reflects the role and core requirements as provided. It retains the original content and intent while removing formatting noise and non-essential boilerplate.


#J-18808-Ljbffr

  • Brisbane, Queensland, Australia IAG Full time

    OverviewProperty & Specialty Claims Consultant at IAG. Join the largest general insurance group in Australia and New Zealand, supporting customers across Australia with end-to-end claims processing.RoleWe're looking for Claims Consultants to join our Property Claims team. As a Claims Consultant, you'll be at the heart of our claims experience—helping...


  • Brisbane, Queensland, Australia Insurance Australia Group Full time

    **The Role**We have exciting permanent opportunities for Claims Consultants to join our Property Claims team in various locations; WA & QLD. You will be a great first point of contact for customers calling to enquire about their property claims. The diverse and interesting role will see you utilise your customer service and relationship building skills to...


  • Brisbane, Queensland, Australia Gallagher Full time

    About Us:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Claims Consultant

    1 week ago


    Brisbane, Queensland, Australia Marsh Full time

    JLT Public Sector is Australia's trusted expert in the design and delivery of risk solutions for governments and their communities. We've been doing this for over 50 years and have the knowledge, expertise and passion for innovation. We're continuing to change with the times too, so our clients stay protected. Always. _**Claims Consultant****About the...

  • Claims Consultant

    1 week ago


    Brisbane, Queensland, Australia Insurance Australia Group Full time

    **The Role**We have exciting permanent opportunities for Claims Consultants to join our Property Claims team in Brisbane. You will be a great first point of contact for customers calling to enquire about their property claims. The diverse and interesting role will see you utilise your customer service and relationship building skills to ensure customer...


  • Brisbane, Queensland, Australia beBeeSpecialty Full time $600,000 - $1,000,000

    Role OverviewAs a Claims Consultant - Property and Specialty, you will be responsible for managing the entire claims process from initial contact to resolution.Key Responsibilities:Manage claims in a timely and efficient mannerCollaborate with internal teams and external partners to ensure fair outcomes and timely repairs/replacementsDevelop strong...

  • Claims Consultant

    7 days ago


    Brisbane, Queensland, Australia Insurance Australia Group Full time

    **The Role**We have exciting permanent opportunities for **Claims Consultants** to join our Property Claims team in Brisbane. You will be a great first point of contact for customers calling to enquire about their property claims. The diverse and interesting role will see you utilise your customer service and relationship building skills to ensure customer...


  • Brisbane, Queensland, Australia beBeeclaims Full time

    Claims ProfessionalOverviewWe seek a seasoned Claims Professional to manage domestic property claims and drive successful outcomes through effective client advocacy and claims management.Key Responsibilities:End-to-end management of domestic property claimsLiaise with clients, brokers, underwriters, loss adjusters, and other key stakeholdersContribute to...

  • Claims Consultant

    7 days ago


    Brisbane, Queensland, Australia Iag New Zealand Full time

    **The Role**We have exciting permanent opportunities for **Claims Consultants** to join our Property Claims team in Brisbane. You will be a great first point of contact for customers calling to enquire about their property claims. The diverse and interesting role will see you utilise your customer service and relationship building skills to ensure customer...


  • Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $120,000

    Job Opportunity:We are seeking a skilled Claims Executive to join our team in managing property claims and delivering exceptional service to clients.About the Role:Manage end-to-end domestic property claimsLiaise with clients, brokers, underwriters, loss adjusters, and other key stakeholdersContribute to claims reporting and dispute resolutionWork closely...