Impairment Benefits Specialist

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

**Responsibilities**:
At Gallagher Bassett (GB), we provide a compassionate and innovative claims service for injured workers and Employers who have been impacted by a workplace injury. With dedicated teams specialising in both physical and mental injury, we support injured workers with a holistic approach on their journey to return to work and to life.

We are devoted to providing opportunity for our people, in a company that puts its people first. We build long-term and meaningful careers for our team members, and offer stand-out training programs and initiatives to set you up for success.

Your Role

As an Impairment Benefits Specialist, you will be a point of expertise within GB’s Workers compensation team relating to Impairment Benefits and Permanent Impairment claims.

In this highly technical role, you will complete thorough assessments of Impairment claims for injured workers, supplementary to their primary claim, with acute attention to detail and sound decision making within Workers Compensation legislative frameworks.

You will add value to Gallagher Bassett across the following:

- Providing a professional and customer focused claims service for all injured workers through managing impairment claims in accordance with legislation
- Acting as a technical reference point for other team members regarding impairment benefit queries
- Ensuring impairment assessments are accurate and complying with relevant legislation if and when required
- Attending internal and external training courses to update technical knowledge and personal development
- Achieving remuneration targets as described by the WorkSafe contract

Qualifications:
We’re interested in hearing from people who possess:

- Experience within Worker’s Compensation Industry, preferably within an Impairment Benefits related role, must have completed or willing to complete Impairment Benefits training as facilitated by WorkSafe.
- Experience in client service role
- Knowledge of general business and administrative practices
- Industry specific qualifications: VWA and TAC Industry Training Programs
- Excellent customer service skills
- Excellent communication and interpersonal skills
- PC Literate - Data Base and Microsoft Office

If you live our values and demonstrate the people capabilities, we can offer you the following:

- Attractive remuneration packaging & Flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and
- Employee assistance program for yourself and immediate family members.

If this sounds interesting to you - we want to connect

You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.

Agency applicants will not be considered for this role.