Impairment Benefits Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Impairment Benefits Specialist, you’ll be responsible for proactively managing, assessing, and determining impairment benefit claims. You’ll navigate the requirements of the _Accident Compensation Act 1985_, the _Workplace Injury Rehabilitation and Compensation Act 2013_, and WorkSafe guidelines, including the Online Claims Manual.

You’ll also manage disputes related to impairment benefits and ensure all actions are completed within legislative, policy, and performance timeframes. This role calls for strong attention to detail, confident decision-making, and a focus on achieving fair and timely outcomes for injured workers.

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES
- Manage impairment benefit claims from start to finish, including liability assessments, ACCS attendance (when required), drafting medical panel submissions, arranging Independent Impairment Assessor reports, calculating entitlements, making determinations, reviewing responses, and processing payments.
- Work closely with Case Managers and key stakeholders to ensure claims are proactively managed in line with legislation, policy, and timeframes.
- Implement, maintain, and improve operational procedures, ensuring updates are communicated clearly to the business and aligned with continuous improvement practices.
- Provide timely reporting, information, and responses to internal and external queries, including those from WorkSafe and legal service providers.
- Build and maintain strong, productive relationships with internal teams and external partners to support the effective management of impairment benefit claims.

ABOUT YOU
- Proven experience in impairment benefit management, assessment, and determination, with strong knowledge of relevant legislation and guidelines.
- Solid understanding of Victorian workers compensation disputation and litigation processes, including WIC and medical panel procedures.
- Comprehensive knowledge of the Accident Compensation Act 1985 and Workplace Injury Rehabilitation and Compensation Act 2013, particularly sections relating to impairment benefits.
- Strong organisational skills with the ability to manage complex claims and meet strict legislative and policy timeframes

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super