Logistics Operations Coordinator,

2 weeks ago

Tullamarine, Australia Marken, a UPS Company Full time

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 58 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken’s dedicated 2100 staff members manage 120,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries.

**"Embark on a career with PURPOSE - Join Marken"**

**An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life. This will change the face of medicine as we know it.**
- Responsible for successfully supporting the Cell and Gene team with daily operations and liaising with the Control Tower Coordinators as it relates to cell and gene shipments.
- Utilize technology to provide enhanced monitoring, management, and control of shipments as required
- Collaborate with LSPs, Branches, and Depots to arrange and coordinate shipment solutions
- Preparation, Placement, control, and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors), and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
- Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and adhere to the clients’ expectations regarding documentation - GDP requirements.
- Work with the regulatory team to ensure trade compliance for all Import and Export shipments
- Book shipments with Airlines (Create MAWB) and Integrator to ensure the best routing solution for all Cell & Gene shipments
- Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
- Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
- Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments
- Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensure communication to confirm receipt of the pre-alert and shipment instructions.
- Pre
- and Post-flight shipment checks and communicate with airlines and handling agents in case of delays or off-loads.
- Escalate any issues or delays to the Cell & Gene Management Team.

**Requirements**:

- PC/System literate - strong knowledge of Microsoft Excel and Word is preferred
- Ability, through knowledge, to adapt and deal with inquiries & day to day issues
- Sound knowledge in Export & Import Customs Systems e.g Datafreight, Airline routing, and schedules, OA and Customs procedures is preferred

**Benefits**:

- Employee mentoring program
- Health insurance
- Professional development assistance
- Referral program

Supplemental pay types:

- Bonus
- Performance bonus

**Experience**:

- Import/Export: 1 year (preferred)
- Logistics Operations: 1 year (preferred)
- Cold Chain: 1 year (preferred)

Licence/Certification:

- visa to work in Australia (preferred)

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