Assistant Front Office Manager

Balgownie Estate is a stunning 4.5-star winery resort in the heart of the Yarra Valley, offering luxurious accommodation, fine dining, spa experiences, and award-winning wine. We believe that every guest experience should be memorable, and we’re on the lookout for an exceptional Assistant Front Office Manager to help us bring this vision to life Situated in the stunning Yarra Valley, we offer not just a job but an opportunity to be part of a supportive team where innovation, collaboration, sustainability, and authenticity drive everything we do. If you’re passionate about hospitality and leading a team to deliver outstanding service, this is your chance to take the next step in your career and showcase your leadership and operational expertise in a beautiful winery setting.

**The Role**

As our Assistant Front Office Manager, you’ll assist in leading and overseing all aspects of our Front Office operations, ensuring seamless guest arrivals, departures, and accommodation services. You’ll manage and inspire a dedicated team, fostering a culture of excellence, while collaborating with other departments to ensure a smooth and memorable guest experience.

This is an exciting opportunity to implement a brand-new Property Management System (PMS) that will transform our operations. If you’re tech-savvy and enjoy driving change, this is your chance to lead the implementation of an innovative system that will elevate guest service, improve operational efficiency, and take our Front Office to the next level

During your role, you will:

- Lead the Front Office team to ensure outstanding service and operational efficiency, creating a welcoming atmosphere for every guest.
- Motivate and train a passionate team, fostering an environment of accountability, teamwork, and continuous improvement.
- Drive operational excellence by optimising daily Front Office functions, from reservations to guest services.
- Work closely with Housekeeping and Maintenance to ensure a seamless experience for guests, from room readiness to service delivery.
- Implement strategies to enhance guest satisfaction, identify operational improvements, and drive revenue growth.
- Promote and upsell the full Balgownie Estate experience, including our accommodation, cellar door, restaurant, spa, and event facilities.
- Ensure all team members follow company procedures, maintaining the highest standards of service delivery and compliance with health, safety, and liquor regulations.

**The Benefits**
- Opportunities for career progression and professional development
- Up to 50% off wine, food, accommodation, and spa treatments
- Wellbeing & recognition programs, including an Employee Assistance Program (EAP)
- Free on-site parking and uniform provided
- Work in an iconic, eco-friendly winery estate with beautiful surroundings.

**About You**

To thrive in this role, you will:

- Have proven experience in Front Office, Guest Relations, or Hotel Management, ideally within a high-end hospitality environment.
- Possess strong leadership, communication, and organisational skills.
- Be a natural problem-solver, able to address guest concerns with a solution-oriented mindset.
- Be passionate about providing exceptional guest experiences and fostering a positive team culture.
- Have knowledge of property management systems (PMS), reservation software, and Microsoft Office Suite.
- Hold a current Responsible Service of Alcohol (RSA) certification and valid Food Safety certificate.
- Be flexible, with availability to work evenings, weekends, and public holidays.
- Have reliable transport to and from Yarra Valley.

**About Us**

Balgownie Estate Yarra Valley is a 4.5-star winery and resort offering:

- 70 luxury hotel rooms
- A stunning cellar door experience
- Endota day spa
- Event & conference facilities

Our team embodies our core values:

- Be Collaborative - We work together to create memorable experiences
- Be Sustainable - We respect and nurture our beautiful environment
- Be Innovative - We embrace creativity in everything we do
- Be Genuine - We make every guest feel special

**Are you ready to take your hospitality career to the next level?**

**Please Note**:
**Applicants must have full permanent working rights in Australia with no restrictions and weekend availability.**

**As our location is not accessible by public transport, reliable transport is required.**

**Company Overview**:
Award winning wine, unique accommodation, and business events venue.