Front Office and Guest Relations

1 week ago

South Yarra, Australia United Places Botanic Gardens Full time

United Places Botanic Gardens pioneers a new level of luxury travel. The hotel is situated in the centre of South Yarra, opposite the lush parklands of Melbourne's Royal Botanic Gardens.

We are dedicated to making each guest's stay unique, and have created a place where innovative architecture, interiors and design are complemented by the most luxurious of amenities.

We are looking for an experienced hospitality professional with a passion for delivering excellent guest service. Ideally you will have experience in front office or food & beverage. You will be flexible, due to the boutique nature of our hotel as this will see you work across departments to ensure our guests have a seamless and enjoyable stay. You will thrive on helping develop a service culture by leading by example and developing our team to delight our guests.

The role requires an individual with proven experience in, but not limited to, the following areas;
- Preferred previous experience in hotels but not essential,
- Desire to provide a unique and genuine level of service,
- Ability to work autonomously,
- Strong problem solving skills,
- Proven ability exceeding guest satisfaction,
- Excellent presentation and communication skills,
- Experience using PMS systems,
- Work closely with the Hotel Manager and Owners, as required, on all strategies for new business

“This is one of the few truly luxurious small hotels in Australia, and will delight those with cosmopolitan tastes” - Conde Nast Traveler

United Places Botanic Gardens respectfully acknowledges and honours the Traditional Owners of the land on which we reside, the Wurundjeri people of the Kulin Nation and pays respect to their Elders, past and present as custodians of this land.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 20 per week

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Rotating roster

Ability to commute/relocate:

- South Yarra, VIC 3141: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

  • Duty Manager

    5 days ago

    South Yarra, Australia VIC Full time

    **So what's in it for you?** - To work under the award-winning Global Brand with inspiring and creative team - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career...

  • Guest Service Agent

    16 hours ago

    South Yarra, Australia VIC Full time

    **What you'll get...** - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for...

  • Front Office Manager

    7 days ago

    South Yarra, Australia VIC Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Front Office Manager

    1 week ago

    South Durras, Australia NRMA Parks and Resorts Full time

    **Company Description** With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style - from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change...

  • Motel Front Office Attendant

    2 weeks ago

    Wantirna South, Australia Hotel Cavalier Full time

    Job description Job description **Front Office Attendant** We are seeking a friendly, professional front of house receptionist to join our team at Hotel Cavalier in Wantirna South on a casual basis. Our front office hours are 8am to 8pm Monday to Saturdays, 9am to 5pm Sundays and Public Holidays. There are two shifts per day Monday to Saturday and one...

  • Front Office Manager

    5 days ago

    Werribee South, Australia Lancemore Hotel Group Full time

    **An exciting opportunity for an experienced Front Office Manager to lead the team at one of the grandest hotels in Australia**: - ** A desire to nurture and build a service focused high performing team**: - ** Mentoring and a tailored career pathway to advance your career**: - ** Great variety of discounts and benefits including free parking** We are on...

  • Front Office Supervisor

    1 week ago

    South West Coast VIC, Australia Curlewis Golf Club Full time $104,000 - $130,878 per year

    Contemporary, elegant, innovative.   When it comes to facilities, functions and epicurean experience, the Curlewis Golf Club is next level.  Commanding in both scope and ambience, no detail or expense has been spared in bringing The Bellarine's most dynamic destination to life.Add to that an accommodation complex like no other.  Cool eco-pod...

  • Duty Manager

    12 hours ago

    South Yarra, Victoria, Australia The Lyall | South Yarra Full time $80,000 - $120,000 per year

    About Us: The Lyall, S. Yarra is Melbourne's original boutique hotel, renowned for its timeless elegance and exceptional service. Located in the heart of South Yarra, our hotel offers a luxurious and personalized experience to our guests. We are seeking a dedicated and experienced Duty Manager for our Front Office team to uphold our commitment to excellence...

  • Guest Services Agent

    1 week ago

    South Brisbane, Australia Riverside Hotel Full time

    **Amazing Guest Service Agents Needed!** Are you ready to be part of our incredible team as our next Guests Service Agent / Front Desk Receptionist? We are on the lookout for AMAZING individuals who know how to provide superior customer service. If you are a vibrant, bubbly person with an eye for detail and a knack for teamwork (who likes to have a laugh...

  • Front Office Manager

    2 weeks ago

    South Yarra, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be...