Visitor Services Coordinator

**Visitor Services Coordinator**

Are you passionate about providing an inspiring visitor experience? Do you take pride in your coordination and leadership ability? We are seeking a Visitor Services Coordinator to manage a dynamic team in continually delivering quality customer experiences across our portfolio of House Museums.

**What the opportunity is**:

- Employment with Museums of History NSW.
- Clerk Grade 7/8. Remuneration package includes salary ($110,266 - $122,058), employer's contribution to superannuation and annual leave loading.
- Ongoing full-time employment.
- The role will work across Sydney with an office based in the eastern suburbs of Sydney.

**What we do**
MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.

**What you’ll do with us**
This role will manage the House Museums Portfolio’s (HMP) Visitor Services Team primarily based at three key House Museums including Vaucluse House, Elizabeth Bay House and Rose Seidler House. The role holder will lead their team to ensure the delivery of high quality and inspiring visitor experiences within the Portfolio and coordinate the visitor services activities to continually improve visitor experience and enhance the development of audience engagement strategies and projects across Museums of History NSW.

Click here for the role description including the capabilities required for this role.

**What you need to do to apply**
- A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role,
- A current resume listing two referees, and

**What you need to tell us - Targeted questions**:

- The Visitor Services Coordinator is required to take responsibility for leading the delivery of high-quality nuanced visitor experiences and customer service across a range of museums. Please detail your demonstrated experience in leading a high-functioning, visitor focussed, customer service team, providing an example that outlines the strategies you used to ensure consistent excellence in service delivery.
- The Visitor Services Coordinator must be a skilled and effective communicator, they need to have an ability to deliver information accurately and effectively internally, also undertaking communications to external contacts and stakeholders via a range of methods. Please outline a work example where you have demonstrated adept communication skills and discuss the techniques you used which ensured successful communication.

**Essential requirements of the role**:

- Current NSW Working with Children Check.
- Current first aid certificate.
- Knowledge of and interest in Australian history and heritage acquired through relevant qualifications or experience.
- Current NSW driver’s licence.
- Ability to work occasional evenings or at weekends.
- Willingness to work across and ability to travel to multiple work locations.

**Also note**:

- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Diversity and Flexible Working**

We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process