Visitor Services Experience Officer

**Visitor Services Experience Officer**

We are looking for a collaborative and customer focussed Visitor Services Experience Officer who is interested in joining a leading NSW Government agency focused on creating a living future for the past so that our visitors can experience Sydney's past as if they had lived it themselves.

**What the opportunity is**:

- Employment with Museums of History NSW, NSW Department of Enterprise, Investment and Trade.
- Clerk Grade 3/4 - $93,072. Package includes salary ($75,992 - $83,211), employer's contribution to superannuation and annual leave loading.
- Full-time ongoing employment
- The role will work across the Sydney area.

**What we do**
MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.

We have an exciting opportunity for you to join us at MHNSW.

**What you’ll do with us**
This role will support the Visitor Services Coordinators to lead daily front of house services and teams in the delivery of optimum customer experiences across the City Museums/House Museums Portfolio sites.

For more information on the role contact Franziska Zuercher Mindrup, Visitor Services Coordinator on 02 8072 4572.

**What you need to do to apply**
- A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role.
- A current resume listing two referees.

**Also note**:

- If you are speech or hearing impaired, have access requirements that require reasonable adjustment in the assessment process, or require access to information about this vacancy in a different format, please call the Head of People & Culture on 02 8239 2366.
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Diversity and Flexible Working**
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.

**What the essential requirements of the role are**
- Some of the Visitor Services Experience Officer roles will work a fixed roster including ongoing regular weekends, while other roles will be required to work flexibly which may include weekend and after hours work to support museums operations and special events as required.
- Extensive experience in busy customer service roles.
- Current first aid certificate.
- Current NSW Working With Children Check.
- Possession of a valid NSW driving licence.
- Willingness to work across and ability to travel to multiple work locations.

**What you need to tell us - Targeted questions**:

- The role combines administrative responsibilities and the active delivery of Visitor Services. Detail your experience in both these areas and provide an example of when you have balanced competing demands in a workplace setting.
- Attention to detail and knowledge of systems and processes are key to succeeding in this role. Please explain how you meet these requirements using examples that demonstrate these capabilities.