Customer Service Representative

7 days ago

Melbourne, Australia HERTZ Full time

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals. To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Representatives to join our exceptional team. We provide the keys for you to drive your career

What are the Perks?
- Generous discounts on our brands
- Employee Car Sales Program
- Car Leasing Program
- On-site Airport Parking
- A focus on sustainability
- Targeted charity partnerships
- Key focus on wellbeing and safety
- WGEA Certified workplace

About the Role? As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Melbourne Store and you may be required to work at other VIC stores within reasonable travel distance. In this role you will;
Ensure a positive customer experience by greeting and engaging customers

Complete rental and return transactions efficiently and accurately

Sell Hertz rental options to our valued customers

Ensure overall customer satisfaction by resolving issues

Be involved in reservations of rental vehicles and associated requirements

Work as part of a high performing team

About You?

To be successful in this position, our newest team member will have the following:
Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers

Previous experience in customer service or sales; experience in rental industry preferred

Computer literacy skills required

Flexibility of working hours (7-day shift work including weekends & public holidays may apply)

A full and current AU driver’s licence with the ability to drive automatic vehicles

About the Offer?

In return for your hard work and dedication, you will be rewarded with:
A competitive hourly rate & incentives

Opportunities for career growth and development

Full training and a company uniform

A supportive team environment

Leave loading & shift penalties applied to base hourly rates

Employee Benefits and a motivating company culture

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Pay: From $42,760.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person

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