Vendor Operations Manager

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69770**Vendor Operations Manager**
- Location Parramatta CBD with access to flexible work arrangements
- Temporary opportunity for 12 months with the possibility of an extension (35 hours per week)
- Salary from $120,859 to $133,183 pa. + super and annual leave loading
- Diverse and inclusive organisation with generous leave entitlements including flex leave and access to Fitness Passport

**Your role**

This is an exciting opportunity to manage the operational service compliance and performance arrangements for vendor sourced services in the Information Technology arena within the Department of Communities and Justice.

**What you’ll do**

As the Vendor Operations Manager you will be responsible for;
- Acting as the single point of operational escalation for the vendor and internal DCJ clients
- Monitoring supplier performance against Service Level Agreements (SLAs)
- Facilitating the prioritisation process for non-catalogue item requests (small to large project requests and minor enhancements) across a diverse client base
- Reviewing vendor proposals, briefs and statements of works to ensure any integration requirements and impacts are identified and projects are appropriately resourced and timed between external and internal stakeholders
- Developing compliance audit plans to assess vendor service compliance, including leading regular service reviews with service providers and communicating and validating service outcomes with clients
- Maintaining current and accurate service costing models to reflect the standards of service in order to manage the operational cost centre budgets, and resultant cost recovery. Identifying environmental, organisational and user behaviours that influence cost of services and implement strategies to optimise vendor costs.

**What we’re looking for**
- Tertiary qualifications in a related discipline or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
- Commitment to providing quality customer service
- Experience in vendor/ supplier management
- Commitment to a culture of collaboration with other technical specialists to ensure appropriate advice to clients is given.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **Wednesday 16th October at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.