Customer Service Administrator

5 day shift
- Monday to Friday permanent role 8.30am
- 5.30pm
- Free Onsite undercover Parking
- Career Progression in joining a global organisation with a strong focus on training, safety and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

Why this role?

KONE Australia are looking for a Customer Service Administrator to join our team in Mascot, Sydney. This team thrives on servicing our customers to the very best of their abilities, in a timely manner.

The Customer Service Administrator role is the voice of KONE, focusing administrative support related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting. He/ She provides administrative support for salespersons and supervisors, enabling them to maximise the time spent on customers.

What will you be doing?
- Supports Sales staff with contract creation for new maintenance contracts
- Process maintenance contract cancellation requests and inform billing Administrator when invoice cancellation or credit note creation is required
- Carries out data checks and quality audits for new contracts
- Assists in contract and Sales order creations for public bids
- Support Sales team with proposal creation for Public Tenders
- Take ownership of customer queries and follow up with salesperson to get a response
- Supports in customer data maintenance
- Provides reports for Key Accounts
- Manages safety and site access documents of site personnel
- Enters, changes and updates fitters scheduling plans

What are we looking for?
- Previous experience working in a fast-paced customer service environment. Passion for providing excellent customer service is essential.
- Attention to Detail following procedures and guidelines
- Excellent communication and interpersonal skills
- Organisational skills, multitasker and an ability to effectively prioritise tasks with deadlines
- Sound computer skills including proficiency with Microsoft Office suite
- Professional and confident manner to liaise directly with clients - internally and externally
- Positive, pro-active and solution focused attitude
- Previous experience in a contact centre desired but not essential

There’s so much more to KONE than you may realise.
- What we offer?_
- Above market remuneration and benefits (base + 12.5% superannuation + bonus)
- Career development and progression opportunities within a global business
- A friendly and flexible work environment that makes KONE a great place to work.
- Free parking and gym onsite

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lifties”, and maybe even become one yourself

This role is being sourced directly by KONE. We respectfully request no agency approaches.

Australia

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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