Customer Service Officer

11 hours ago

Mascot, Australia Star Aviation Services Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
As a Customer Service Officer, no two days will be the same, where you will be responsible for providing excellent customer service and assist passengers checking in a seamless manner at Sydney International Airport. Being the ‘face of the company’ to clients and passengers, you will put the customers’ needs at the heart of all required tasks.

This role is a permanent part time position, where you will work between 20 - 38 hours per week, on a shiftwork roster.
You will be required to have the ability to be available to work shifts which could commence as early as 02:30am and finish as late as 12:00am midnight. Car parking is provided.

This role is paid as per the Airline Operations Ground Staff Award, where you will have the ability to earn between $25,000 - $50,000 per year.

**Key responsibilites of the role**:

- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Politely welcome passengers as they arrive at the terminal counter
- Compare information on tickets with passenger data to ensure it all matches and is correct (including any visa documentation that may be required)
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment and assets
- Perform boarding gate duties including public announcements as per our client’s requirements
- Complete passenger marshalling duties maintaining a safe and secure environment as per our client’s requirements
- Provide baggage handling services
- Liaise with passengers regarding missing baggage
- Action administration duties

**Skills and Experiences**:

- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of customer service
- A valid driver licence with own transport
- Experience with Aviation/Airline industry - desirable
- Caring approach to dealing with people
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Manual handling procedures
- Conflict resolution skills
- Proficient in report writing, in plain and clear English
- Intermediate skills for Microsoft Office Suite

On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more

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