Customer Service Administrator

Permanent role Monday to Friday
- Free Onsite undercover Parking and free gym onsite
- Career Progression in a global organisation with a strong focus on training, safety, and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

Why this role?

KONE Australia is looking for a Customer Service Administrator to join our team in Sydney, Mascot. This team thrives on servicing our internal & external customers to the very best of their abilities, in a timely manner.

The Customer Service Administrator role will focusing on administrative support related to Maintenance Operations, Sales Support, Public Tender Preparation, Third Party Inspection and Reporting. He/ She provides administrative support for salespersons and supervisors, enabling them to maximise the time spent with customers.

What will you be doing?
- Supports admin staff with contract creation for new maintenance contracts
- Process maintenance contract cancellation requests and inform billing Administrator when invoice cancellation or credit note creation is required
- Carries out data checks and quality audits for new contracts
- Take ownership of customer queries and follow up to get a resolution
- Support in customer data maintenance
- Provides reports for Key Accounts
- Manages safety and site access documents of site personnel

What are we looking for?
- Previous experience working in a fast-paced customer admin role.
- Passion for providing excellent customer service is essential.
- Attentions to detail following procedures and guidelines
- Excellent communication and interpersonal skills
- Organisational skills, multitasker, and an ability to effectively prioritise tasks with deadlines
- Sound computer skills including proficiency with Microsoft Office suite
- Professional and confident manner to liaise directly with clients - internally and externally
- Positive, pro-active and solution focused attitude
- SAP, Salesforce system knowledge is advantageous but not essential.

There’s so much more to KONE than you may realise.
- What we offer?_
- Above market remuneration and benefits (base + 12.5% superannuation + bonus)
- Career development and progression opportunities within a global business
- A friendly and flexible work environment that makes KONE a great place to work.
- Free parking and gym onsite
- Daily Fruits, tea, coffee and much more

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lefties”, and maybe even become one yourself

This role is being sourced directly by KONE. We respectfully request no agency approaches.

Australia

KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.

We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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